The vacancy is well-defined in tasks but lacks compensation details and company links.
Job description
We are deeplay, an accredited IT company focused on providing high-quality technical support services.
Responsibilities
### Responsibilities
- Manage the technical support team: task assignment, workload planning, deadline and quality control.
- Evaluate labor costs, prepare regular reports on team performance and key metrics.
- Analyze requests and incidents: identify problem areas, bottlenecks, and recurring incidents, and implement solutions.
- Manage team effectiveness: work with metrics, initiate and implement improvements.
- People management: conduct daily meetings, 1:1 sessions, provide feedback, performance reviews, and support individual development plans.
- Manage service development initiatives: propose and implement improvements that affect support quality and speed.
- Control and optimize costs related to technical support operations (equipment, licenses, resources).
Requirements
### Requirements
- Experience managing a technical or IT support team of at least 5 people for over 1 year.
- Experience with performance metrics: ability to define metrics, assess results, identify growth areas, and enhance efficiency.
- People management skills: goal setting, employee development, motivation.
- Experience in building and/or improving technical support processes.
- Confident practical knowledge of PCs: ability to assemble a computer, replace/diagnose components, perform basic hardware diagnostics.
- Experience with installation and basic administration of Windows and Linux operating systems.
- Understanding of local network structure: main components and traffic flow.
Conditions
### Conditions
- Hybrid schedule — work from home or come to a comfortable office.
- Cozy kitchen with tea, coffee, snacks, and fruits.
- Sports and lounge areas, shower, table tennis, library with professional and fiction literature, board games.
- Minimum bureaucracy — we strive to make decisions quickly and in meetings.
- Flexible business processes that easily adapt to market changes and company needs.
- Corporate culture with shared values that guide decision-making at all levels.
- Easy and open communication: you can message any employee, including top management, in the corporate messenger.
- All the benefits of an accredited IT company.
- Official employment, vacation and sick leave paid according to Russian labor law.
About deeplay
Deeplay is a software development company specializing in AI-powered, geo-distributed, real-time applications, leveraging machine learning, Big Data, and high-performance computing to provide high-availability solutions for clients. They operate an international team of developers, designers, and solution architects.