High Potential Program - IT Support

Impossible Cloud is a fast-growing B2B cloud company headquartered in Hamburg, Germany. We have built a cloud object storage solution comparable to AWS S3, purpose-built and optimised for AI and compute workloads. Our commercial hyper-growth speaks for itself, powered by our channel-first go-to-market strategy. We are now expanding beyond storage: we are building a high-performance compute platform, offering an end-to-end solution from GPU infrastructure to full GPU platform software stack. In doing so, we are redefining the cloud ecosystem by bridging the gap between decentralised infrastructure (DePIN), mainstream B2B cloud use cases, and AI applications.

### What You Will Do - Solve problems! Dive into real-world projects from day one, addressing dynamic challenges and contributing to the company’s growth. - Onboarding & Training (Months 1–2): Receive one-on-one mentorship and weekly feedback from seasoned tech leaders. Learn the company’s internal IT infrastructure, compliance requirements, and build your essential IT support toolkit. - Project Immersion (Months 3–4): Working closely with the Engineering Team, you will dive into hands-on projects across four core areas: - Helpdesk & Support: Be the first point of contact for internal IT requests and support tickets - covering hardware, software, accounts, and connectivity. - Asset Management: Own end-to-end asset management for employee equipment, including devices (macOS/Windows) and monitors. - Access & Permissions: Support the Engineering Team with user account and access permission management. - Documentation & Compliance: Maintain and document our internal IT infrastructure, tools, and processes in line with our compliance and certification requirements. - Leadership Excellence & Impact (Months 5–6): Lead impactful projects demonstrating your growth on your journey to become a global ambassador of the company. Identify recurring issues and proactively suggest or implement fixes, driving continuous improvement across the company’s technical operations.

### What You Bring - Currently enrolled in or recently graduated from a program in Computer Science, Business Informatics, IT Management, or possess equivalent practical knowledge. - A natural problem-solver - you don’t wait for someone else to fix it. - Structured, reliable, and communicative - someone the team can count on. - Genuine curiosity about AI tools and automation and how they can streamline internal operations. - Comfortable working across Linux, macOS, and Windows environments. - Fluent in English; German is a plus. - Nice to have: Prior experience with scripting (Python, bash), MDM tools or AI workflow automation platforms (e.g. Make, Zapier, n8n).

### What We Offer - Comprehensive Training: Learn extensively with direct feedback from up to the founders, with the program designed to explore potential full-time employment following its completion. - Mentorship and Development: Benefit from one-on-one mentorship and personalized coaching. You will have a senior leader directly assigned as your mentor to guide you throughout the program. - Practical Experience: Get involved in real projects from day one, collaborating with teams across the company on initiatives that actually matter. - Community and Networking: Participate in monthly collaborative meetup weeks with cool team events and build a robust professional network. - Career Advancement: Successful completion of the program opens the door to a full-time position. - Additional Perks: Great office in a trendy location, free healthy brain food, a canteen and subsidized premium gym membership.

Impossible Cloud provides sovereign S3-compatible object storage and bare metal GPU servers with high performance, availability, and GDPR compliance, operating decentralized cloud architecture from ISO-certified data centers in Europe and the US. Founded in 2021, it serves thousands of customers across Europe, focusing on cost-efficient, secure alternatives to traditional public and private clouds.