High Potential Program - IT Support

Impossible Cloud is a fast-growing B2B cloud company headquartered in Hamburg, Germany. We have built a cloud object storage solution comparable to AWS S3, purpose-built and optimised for AI and compute workloads. Our commercial hyper-growth speaks for itself, powered by our channel-first go-to-market strategy.

### What You Will Do: - Solve problems! - Dive into real-world projects from day one, addressing dynamic challenges and contributing to the company's growth. **Onboarding & Training (Months 1–2):** - Receive one-on-one mentorship and weekly feedback from seasoned tech leaders. - Learn the company's internal IT infrastructure, compliance requirements, and build your essential IT support toolkit. **Project Immersion (Months 3–4):** - Helpdesk & Support: Be the first point of contact for internal IT requests and support tickets - covering hardware, software, accounts, and connectivity. - Asset Management: Own end-to-end asset management for employee equipment, including devices (macOS/Windows) and monitors. - Access & Permissions: Support the Engineering Team with user account and access permission management. - Documentation & Compliance: Maintain and document our internal IT infrastructure, tools, and processes in line with our compliance and certification requirements. **Leadership Excellence & Impact (Months 5–6):** - Lead impactful projects demonstrating your growth on your journey to become a global ambassador of the company. - Identify recurring issues and proactively suggest or implement fixes, driving continuous improvement across the company's technical operations.

### What You Bring: - Currently enrolled in or recently graduated from a program in Computer Science, Business Informatics, IT Management, or possess equivalent practical knowledge. - A natural problem-solver - you don't wait for someone else to fix it. Structured, reliable, and communicative - someone the team can count on. - Genuine curiosity about AI tools and automation and how they can streamline internal operations. Comfortable working across Linux, macOS, and Windows environments. - Fluent in English; German is a plus. - Nice to have: Prior experience with scripting (Python, bash), MDM tools or AI workflow automation platforms (e.g. Make, Zapier, n8n).

### What We Offer: - **Comprehensive Training:** Learn extensively with direct feedback from up to the founders, with the program designed to explore potential full-time employment following its completion. - **Mentorship and Development:** Benefit from one-on-one mentorship and personalized coaching. You will have a senior leader directly assigned as your mentor to guide you throughout the program. - **Practical Experience:** Get involved in real projects from day one, collaborating with teams across the company on initiatives that actually matter. - **Community and Networking:** Participate in monthly collaborative meetup weeks with cool team events and build a robust professional network. - **Career Advancement:** Successful completion of the program opens the door to a full-time position. - **Additional Perks:** Great office in a trendy location, free healthy brain food, a canteen and subsidized premium gym membership.

Impossible Cloud provides sovereign S3 object storage, bare metal GPU servers, and enterprise-grade cloud services with a focus on European digital sovereignty, GDPR compliance, high performance, and transparent pricing. They serve thousands of customers across Europe, initially focused on the DACH region, with a decentralized architecture for AI and data-intensive workloads.