The vacancy has clear tasks and tech stack but lacks compensation details and company information.
no company infono salary info
Job description
Experienced Account Manager with a strong background in client support and payment solutions in the iGaming sector.
Responsibilities
• Provided operational and quality support to clients, resolving payment issues and inquiries.
• Advised clients on payment system integration, ensuring seamless service operation.
• Conducted investigations on disputed transactions and assisted clients in resolving problematic situations.
• Ensured high client satisfaction by promptly addressing requests and providing detailed instructions.
• Collaborated with internal teams to expedite the resolution of technical and payment issues.
• Searched for new clients, achieving successful sales through both cold and warm contacts.
• Maintained a contact database in CRM.
Requirements
• Experience working with aggregators/end-users, handling objections, and selling new working methods.
• Ability to resolve complex cases: payments, blocks, escalations, conflict situations.
• Experience with cryptocurrency infrastructure.
• Ability to work under high load.
• Data collection and filtering. Analyzing losses/income.