The vacancy is well-structured with clear responsibilities and company information, but lacks specific salary details.
Job description
**Who we are:** We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures.
## Our culture:
- We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere
- We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
- We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.
## Location:
- Remote - Germany - From Home / Beach / Mountain / Cafe / Anywhere!
- We are a remote-first company with a globally distributed team. You can find your productive zone and work from there.
Responsibilities
## What you’ll be doing:
- Maintain and support core IT systems, including Google Workspace and device management (JAMF).
- Execute IT onboarding and offboarding processes, including hardware provisioning, computer setups, and access management for a growing global team.
- Support tools like VPNs, password managers, and endpoint security; ensure employee devices are patched, compliant, and functioning properly.
- Serve as the primary point of contact for daily IT issues, troubleshooting and resolving tickets for teammates via Slack, email, and video.
- Maintain accurate hardware and software inventories and assist in administering our collaboration stack (e.g., Slack, GitHub, Asana).
- Keep internal systems documentation and knowledge base articles up to date for both the IT team and end-users.
Requirements
## What you’ll need:
- 2 to 4 years of experience in IT operations, helpdesk, or technical support in a fast-moving environment (startup or high-growth experience is a plus).
- Strong proficiency in supporting macOS environments, basic network troubleshooting, and hardware support.
- Hands-on experience with Google Workspace administration and familiarity with Mobile Device Management (MDM) workflows.
- Exceptional verbal and written communication skills; ability to explain technical concepts to non-technical stakeholders with empathy and patience.
- A self-starter who can efficiently prioritize a daily ticket queue, manage a diverse workload, and know when to escalate complex issues to senior IT staff.
Conditions
## Benefits we offer:
- Generous compensation in cash and equity.
- Early exercise for all options, including pre-vested.
- Work from anywhere: Remote-first Culture.
- Flexible paid time off and Year-end break.
- Health insurance, dental, and vision coverage for employees and dependents - *US and Canada specific*.
- 4% matching in 401k / RRSP - *US and Canada specific*.
- MacBook Pro delivered to your door.
- One-time stipend to set up a home office — desk, chair, screen, etc.
- Monthly meal stipend.
- Monthly social meet-up stipend.
- Annual health and wellness stipend.
- Annual Learning stipend.
About Sardine
Sardine is an AI-powered risk platform specializing in fraud prevention, compliance, and credit underwriting for financial services, including banks, fintechs, neobanks, and crypto companies. It uses behavioral analysis, device intelligence, behavioral biometrics, KYC/AML tools, transaction monitoring, and case management to detect and stop financial crimes like identity theft, payment fraud, and money laundering.