The vacancy is well-structured with clear responsibilities and compensation, but lacks detail on technology used.
Job description
## About Figure
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We’re proud to be recognized as one of [Forbes’ Most Innovative Fintech Startups in 2025](https://www.forbes.com/lists/fintech50/) and [Fast Company’s Most Innovative Companies in Finance and Personal Finance](https://www.fastcompany.com/91269557/finance-personal-finance-most-innovative-companies-2025).
Responsibilities
## What You’ll Do
- Perform research and troubleshoot issues related to software, end-user computers (both Windows and MacOS based), as well as cloud hosted services and systems
- Complete set-ups for new hires and desk moves
- Training staff on new technology and assisting with deployment
- Solicit feedback from users and leadership in order to identify opportunities to improve service levels and satisfaction
- Support in-office and remote users with a variety of technology and software solutions
Requirements
## What We Look For
- 3+ years of technical support experience
- Ability to work in office 3 days a week, on a rotating nights and weekends schedule
- Experience troubleshooting common Microsoft and Apple platform software
- Strong problem solver who takes ownership over resolution
- Ability to prioritize work with minimal supervision
- Friendly, concise, and professional communication
- Ability to thrive in a fast-paced startup environment
- Flexible schedule (possible evenings, weekends, on-call, or overtime)
Conditions
## Benefits
- Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
- Employer-paid life and disability insurance
- 11 observed holidays and PTO plan
- Up to 12 weeks of paid family leave
- Continuing education reimbursement
About Figure
Figure Markets is a cryptocurrency trading platform offering zero-fee trading, crypto-backed loans up to 75% LTV, and yield opportunities through its YLDS stablecoin and real-world assets like home equity lines of credit. It provides decentralized MPC wallets for self-custody and operates 17+ trading pairs paired with USD and stablecoins. Spun out from Figure Technologies, a leading non-bank lender founded in 2018 that manages over $11.9 billion in loans, with $600 million put on-chain monthly.