IT Support Specialist - Atlassian Administrator

## About us: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

## Your mission will be: - **Atlassian Platform Administration** — Be the main point of contact for Jira Software, Jira Service Management, and Confluence. Handle complex configurations and help deliver our IT strategy. - **Workflow Design** — Build and maintain custom workflows, issue types, and screens. Use validators, conditions, and post-functions to keep data accurate without making things harder for end users. - **Platform Health** — Keep our Jira instance clean and fast. Regularly remove inactive users, archive old projects, and clean up unnecessary custom fields. - **Security & Access Management** — Manage user roles, groups, and permission schemes to make sure people only have access to what they need—especially important in a regulated fintech environment. - **Troubleshooting & Documentation** — Investigate and resolve complex issues, escalate to Atlassian support when needed, and write clear, helpful guides so users can solve common problems themselves. - **Stakeholder Communication** — Work comfortably with both technical teams (developers, DevOps) and non-technical teams (Legal, Compliance, Marketing). Take business needs and turn them into practical system configurations. - **Dashboards & Projects** — Build real-time dashboards for visibility and insight, and take an active role in IT projects from planning through to delivery. - **IT Support** — Supporting our 600+ users, ensuring they have the tools and access they need to do their very best work.

## A little about you: - We require someone with a background in IT support. The ideal candidate will be equally comfortable handling general IT support tasks and tackling complex issues, such as deep-diving into a Jira permissions problem. - 3+ years of hands-on Atlassian administration experience in an enterprise setting. - Strong knowledge of the Atlassian app ecosystem, with a genuine interest in growing your expertise. - Comfortable working with JQL (Jira Query Language). - Excellent communication skills—you listen well, adapt your tone to your audience, and explain technical things clearly. - A logical, methodical approach to troubleshooting and problem-solving. **Nice to Have** - Atlassian certifications: ACP-100 (Jira Admin) or ACP-600 (Project Administration). - Experience with eazyBI and Jira Assets. - Experience with Okta, Jamf, and Google Workspace. - A background in a regulated industry where security and audit trails matter.

## Life at Luno: - Remote but reachable work policy gives you the freedom to choose between working from home or the office. - Enjoy an Annual Inspiration Day in addition to your annual leave, which increases with your length of service, plus the option to buy or sell up to five days of leave. - Improve body and mind, with excellent private medical insurance. - Access to Learnably and our additional learning platforms for your personal and professional development. - A collaborative, friendly work community, with regular social events and classes hosted by our Lunauts. - 6 months primary care-giver leave. - Paw-ternity leave for your furry friend. - 0 fees up to a certain amount with Luno from the day you start.* *Offer only available on Luno Instant Buy, not Luno Exchange*

Luno is a global cryptocurrency exchange platform that enables users to buy, sell, store, and trade digital assets like Bitcoin and Ethereum securely. It operates in over 40 countries across Africa, Asia, Europe, and other regions, offering products such as Luno Wallet, Luno Exchange, and Luno Enterprise for consumers, professionals, and institutions. The company is part of the Digital Currency Group and serves over 9 million customers.