The vacancy is well-defined in tasks and requirements but lacks compensation details.
no salary info
Job description
Skyeng is a company that focuses on educational technologies and aims to improve the learning experience for students.
Responsibilities
🔹 Your tasks
- Identify the needs of internal customers and independently initiate analytical tasks and recommendations.
- Work with the data warehouse: write optimal views, implement and maintain business logic, participate in refactoring, and ensure data quality.
- Build regular reports and prepare one-off exports upon business requests.
- Refactor and systematize regular reporting: optimize, update, and develop it with a deep understanding of context and business processes.
- Work with the Happy Customer and Quality directions: analyze lesson quality and communications with clients, operator task completion, NPS and CSAT growth, increase loyalty and retention of students, reduce returns and incident costs.
- Support the WFM direction: assist in forecasting and planning workforce for handling all customer requests.
- Work with existing metrics and create new ones.
- Consult customers on reporting, metrics, and analytical conclusions.
- Keep documentation up to date.
Requirements
🔹 Ideal candidate
- Resides in Innopolis or nearby and is ready to work from the company's office in Innopolis twice a week.
- Has worked as a data analyst for one to three years.
- Proficient in SQL and Python and uses them in work tasks.
- Has experience with DataLens or another modern data visualization system.
- Familiar with Git and understands the importance of careful version control.
- Able to brief customers, distinguish between important and secondary issues, and prioritize tasks.
- Thinks systematically, shows initiative, does not wait for ready answers, and communicates calmly with the business.
About Skyeng
Skyeng is Russia's largest EdTech company offering online English lessons for adults and children, school subjects via Skysmart, and professional training via Skypro, using AI and Big Data on its proprietary platform. It serves over 150,000 students and 20,000 teachers monthly, with B2B services for 4,000+ companies worldwide.