Junior Product Manager, Daily Finances

Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, banking, and investments. Offering Consumer Services, Business Services, and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries.

### Essential Duties And Responsibilities - Own and evolve the product roadmap from core bank-like features: new types of accounts, credit and debit cards, and account management - Deeply understand customer pain points through data, support tickets, user interviews, and direct feedback and translate those insights into product decisions - Partner with design, engineering, compliance, and customer success to ship features that meaningfully improve the customer experience - Use AI tools extensively to accelerate research, prioritization, documentation, and analysis fluency in AI-assisted workflows is expected - Utilize LLMs to generate prototype applications and experiences in order to accurately communicate your vision - Write clear, concise product requirements and user stories that keep the customer at the center - Monitor product performance metrics and synthesize findings into actionable next steps - Stay close to the competitive neo banking landscape and bring fresh thinking to the team

### Required Qualifications And Skills - 1–3 years of experience in product management, customer success, operations, customer service, or a related role - A genuine obsession with customer experience — you think in journeys, not system flows - The ability to tell a good story. In the resume you submit, add a section that describes a poor customer experience you have had and what could've changed it - Exposure to fintech, banking, or payments either professionally or as a highly engaged user - Experience working cross-functionally in a fast-paced environment - Comfort with ambiguity and a strong bias toward action - Exceptional written and verbal communication skills in English - Familiarity with product tools such as Jira, Notion, and Figma

### What We Offer - Innovation and Impact: Contribute to pioneering projects at the intersection of traditional finance and Web3 - Ownership: You will help create consumer financial products used by millions - Competitive Compensation: Stock options, performance bonuses, and comprehensive benefits on top of a competitive salary - Strong Company Culture: Thrive in a supportive, collegiate environment with values of integrity, teamwork, accountability, and excellence - Global Collaboration: Participate in regular updates, strategy sessions, and networking opportunities across the group - Development Opportunities: Access training and mentorship programs this is a genuine growth role and we invest in our people - Hybrid Flexibility: 3 days in our New York City office, with flexibility on the remaining days - Inclusive Environment: We value and respect diverse perspectives

Uphold is a cloud-based financial service platform that enables users to move, convert, hold, and transact in any form of money or commodity instantly and securely. It operates in the fintech space, supporting various assets including cryptocurrencies and traditional currencies.