The vacancy has clear tasks but lacks compensation details and tech stack information.
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Job description
Join T1 as an L1 Technical Support Specialist in Kazan. Handle user inquiries, manage SLAs, and resolve incidents while contributing to knowledge base articles.
Responsibilities
### Responsibilities
- Classifying inquiries
- Monitoring SLA
- Resolving incidents (searching, analyzing, and eliminating causes)
- Preparing articles for the knowledge base
- Interacting with users via phone and email
- Collaborating with support lines
Requirements
### Requirements
- At least 1 year of experience in a similar position
- Experience in writing instructions and maintaining a knowledge base
- Proficient PC user
- Ability to work with large volumes of information
- Clear speech and communication skills
- Stress resilience, attention to detail
- Secondary vocational or higher education
- Self-organization, responsibility
About T1
T1 is a South Korean esports organization operated by T1 Entertainment & Sports, a joint venture between SK Telecom and Comcast Spectacor, renowned for its dominant League of Legends team with multiple World Championship titles. It fields teams in games including Valorant, Overwatch 2, PUBG, FC ONLINE, Teamfight Tactics, and TEKKEN 8, focusing on global expansion of competitive gaming culture, content, and merchandise.