The vacancy provides a basic role description but lacks compensation details and company information.
Job description
Lead the Technical Support Team at Granicus India, ensuring 24/7/365 operation and staffing across multiple channels. Fully remote position with a relocation package.
Responsibilities
- Lead the Technical Support Team, ensuring 24/7/365 operation and staffing across phone, chat, portal, and email channels.
- Partner with product, engineering, and implementation teams to solve customer problems and champion a world-class customer experience.
- Drive strategic initiatives and track top trends.
Conditions
- Fully Remote
- Relocation Package
About Granicus India
Granicus India is a world-class innovation and engineering center that powers Granicus's mission of transforming how citizens engage with government. The company offers digital communications and automation technologies, with a focus on software development and data science solutions.