The vacancy has clear tasks but lacks compensation details and technology descriptions.
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Job description
Join Yandex as a Night Support Specialist to assist customers and partners with service inquiries and issues. Work remotely in a dynamic environment.
Responsibilities
### Responsibilities
- Respond to customer and partner inquiries in chats and by phone
- Assist with any service-related issues, from ticket purchases to cancellations
- Find solutions even in complex and non-standard situations
- Collaborate with colleagues from other teams: curators, mentors, moderators, and others
Requirements
### Requirements
- Proficient in Russian, experience in a call center is a plus
- Proficient in English for written consultations or phone conversations
- Ability to memorize large volumes of information, quickly grasp the essence of issues, and ask questions
- Capable of maintaining a conversation and adapting to the mood of the interlocutor
About Yandex
Yandex is a leading Russian technology company offering a wide range of internet services including search, maps, e-commerce via Yandex Market, food delivery through Yandex Eda, and parcel delivery via Yandex Lavka operating in over 20 countries. The company focuses on growth in delivery services, international expansion, logistics, and product development across various teams.