The vacancy is well-defined with clear responsibilities and requirements, but lacks some details on tools and company links.
Job description
Binance is a leading global blockchain ecosystem behind the world s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- Monitor Pix transactions, availability, failures, rejections, refunds and operational disruptions on a daily basis.
- Track operational and performance indicators such as transaction success rates, processing times, transaction volumes, complaints, refunds and fraud-related events.
- Monitor system health, operational alerts, and payment processing anomalies.
- Support operational incident management and escalation processes during critical events.
- Act as Level 2 support for critical payment and operational cases escalated by Customer Support teams.
- Investigate complex customer issues involving transactions, payment failures, refunds, reconciliation, and account-related incidents.
- Serve as the operational intermediary between Customer Support and Technology teams.
- Coordinate incident escalations and support crisis management during operational disruptions.
- Work closely with Engineering teams to prioritize fixes, operational improvements and automation initiatives.
- Support reconciliation and operational validation activities when required.
Requirements
- Experience in fintech, payment operations, customer operations, NOC, or digital banking environments.
- Knowledge of Pix, payment flows, digital accounts, and financial operations.
- Experience supporting operational incidents and customer escalations.
- Strong analytical mindset and attention to detail.
- Ability to work in fast-paced and high-pressure environments.
- Familiarity with operational monitoring tools, ticketing systems, and incident management processes.
- Strong communication and stakeholder management skills.
- Hands-on and problem-solving oriented profile.
Conditions
- Shape the future with the world s leading blockchain ecosystem.
- Collaborate with world-class talent in a user-centric global organization with a flat structure.
- Tackle unique, fast-paced projects with autonomy in an innovative environment.
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
- Competitive salary and company benefits.
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).
About Binance
Binance Holdings Ltd., branded Binance, is the world's largest cryptocurrency exchange by daily trading volume, offering trading for over 350 cryptocurrencies, Binance Smart Chain for DApps and smart contracts, and additional services like DeFi, NFTs, and a blockchain ecosystem. It serves over 235 million users globally across more than 130 countries with a mission to provide infrastructure for the blockchain ecosystem and increase financial inclusion.