The vacancy is well-defined with clear tasks and compensation, but lacks detailed company information and work processes.
Job description
Join Figure as a Partnership Support Specialist to coordinate training, maintain communication, and support partner success in a remote role.
Responsibilities
- Support onboarding and activation of contractor partners by coordinating training sessions, system access, and required documentation
- Maintain communication loops between contractors, Partner Development Managers, Loan Officers, Operations, and Support teams
- Monitor partner pipelines and identify stalled or incomplete applications
- Proactively follow up to recover deals and help move applications toward funding
- Track partner usage and adoption metrics, flagging gaps and surfacing growth opportunities
- Pull reports, review performance data, and assist in preparing outreach strategies
- Ensure Salesforce notes, partner records, and activity logs are clean and up to date
- Support objection handling by providing timely follow-ups and accurate product guidance
- Escalate operational or compliance-related issues quickly to appropriate internal teams
- Help standardize onboarding and lifecycle support processes to improve efficiency and scalability
Requirements
- 2 - 4 years of experience in sales support, partner success, account coordination, lending operations, or similar role
- Experience supporting contractor, home improvement, solar, roofing, mortgage, or fintech partners preferred
- Strong written and verbal communication skills
- Comfortable using Salesforce or similar CRM systems
- Highly organized with strong attention to detail
- Ability to analyze performance data and translate insights into actionable next steps
- Comfortable managing multiple partners and priorities simultaneously
- Process-driven and proactive in identifying and resolving issues
About Figure
Figure Markets is a cryptocurrency trading platform offering zero-fee trading, crypto-backed loans up to 75% LTV, and yield opportunities through its YLDS stablecoin and real-world assets like home equity lines of credit. It provides decentralized MPC wallets for self-custody and operates 17+ trading pairs paired with USD and stablecoins. Spun out from Figure Technologies, a leading non-bank lender founded in 2018 that manages over $11.9 billion in loans, with $600 million put on-chain monthly.