The vacancy is well-structured with clear responsibilities and compensation, but could improve on detailing tech stack and providing company links.
Job description
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets.
Responsibilities
- Support onboarding and activation of contractor partners by coordinating training sessions, system access, and required documentation.
- Maintain communication loops between contractors, Partner Development Managers, Loan Officers, Operations, and Support teams.
- Monitor partner pipelines and identify stalled or incomplete applications.
- Proactively follow up to recover deals and help move applications toward funding.
- Track partner usage and adoption metrics, flagging gaps and surfacing growth opportunities.
- Pull reports, review performance data, and assist in preparing outreach strategies.
- Ensure Salesforce notes, partner records, and activity logs are clean and up to date.
- Support objection handling by providing timely follow-ups and accurate product guidance.
- Escalate operational or compliance-related issues quickly to appropriate internal teams.
- Help standardize onboarding and lifecycle support processes to improve efficiency and scalability.
Requirements
- 2 - 4 years of experience in sales support, partner success, account coordination, lending operations, or similar role.
- Experience supporting contractor, home improvement, solar, roofing, mortgage, or fintech partners preferred.
- Strong written and verbal communication skills.
- Comfortable using Salesforce or similar CRM systems.
- Highly organized with strong attention to detail.
- Ability to analyze performance data and translate insights into actionable next steps.
- Comfortable managing multiple partners and priorities simultaneously.
- Process-driven and proactive in identifying and resolving issues.
Conditions
- Compensation Range: $50,000 - $55,000/yr
- Variable: $25,000
- On-target earnings: $75,000 - $80,000/yr
- Company equity in the form of RSUs
- Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
About Figure
Figure Markets is a cryptocurrency trading platform offering zero-fee trading, crypto-backed loans up to 75% LTV, and yield opportunities through its YLDS stablecoin and real-world assets like home equity lines of credit. It provides decentralized MPC wallets for self-custody and operates 17+ trading pairs paired with USD and stablecoins. Spun out from Figure Technologies, a leading non-bank lender founded in 2018 that manages over $11.9 billion in loans, with $600 million put on-chain monthly.