People Operations Specialist, EMEA

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting-edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users. We develop industry-leading Bitcoin self-custody solutions, Bitcoin-based financial products, second-layer scaling technologies, and enterprise-grade blockchain infrastructure.

### Employee Experience & HR Support - Be a trusted and responsive point of contact for employees across the EMEA region - Support employees and managers with HR-related questions, policies, processes, and documentation - Lead onboarding activities and create a seamless and welcoming employee experience - Support employee relations topics with professionalism, care, and consistency - Coordinate engagement initiatives, wellness activities, and internal people programs across multiple countries ### HR Operations & Administration - Maintain highly accurate and confidential HRIS records and employee documentation - Coordinate payroll, benefits administration, and vendor communication across EMEA countries - Support HR compliance activities across multiple jurisdictions, with strong focus on Swiss and broader EMEA HR operations - Manage contracts, letters, employment documentation, and HR administrative workflows - Support the development and maintenance of HR policies, handbooks, and internal procedures - Ensure strong operational accuracy and attention to detail across all HR activities ### HR Process Improvement & Automation - Support modernization and automation of HR processes and workflows - Identify opportunities to improve efficiency through technology and AI-driven tools - Assist with the implementation and optimization of HR systems and operational processes - Bring curiosity and interest in how technology can improve employee experience and HR delivery ### Talent & Development - Support recruiting activities including job postings, candidate communication, interview coordination, and screening - Assist with performance review cycles, goal setting, and employee development initiatives - Coordinate training and learning opportunities across teams - Gradually grow into broader HR business partnering exposure and responsibilities over time

### Required Qualifications - 5+ years of experience in People Operations - Strong familiarity with HR operations, HR administration, HR processes, Learning and Development and employee lifecycle management - Experience supporting payroll, contracts, HR systems, and operational HR workflows - Experience working across multiple countries and jurisdictions within EMEA - Knowledge of Swiss and broader EMEA employment law and HR practices - Excellent organizational skills and exceptional attention to detail - Strong work ethic and ability to manage both strategic exposure and highly administrative tasks with equal professionalism - Strong interpersonal and communication skills with the ability to build trust across the organization - Curiosity and familiarity with technology, AI tools, and HR process automation - Proficiency in HRIS systems and Google Workspace (Ashby experience is a plus) - Excellent English and Italian verbal and written communication skills ### Nice To Haves (Preferred Qualifications) - Experience in tech, fintech, SaaS, or blockchain/cryptocurrency environments - Strong multi-country HR experience across EMEA - German and/or French language skills are highly preferred - Experience improving or automating HR operational processes - Exposure to scaling organizations or fast-growth environments

### Schedule - Monday-Friday, office-based in the centre of Lugano and hybrid 2 days per week.

Blockstream is a Bitcoin and digital asset infrastructure company founded in 2014 that provides custody, treasury, and tokenization solutions. The company operates the Liquid Network, a Bitcoin sidechain, and offers products including hardware wallets, wallet applications, and enterprise-grade tools for managing digital assets.