Pre-Sales Solutions Specialist I - Safe

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity. With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads. Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

### What You’ll Be Doing *As a Pre-Sales Solutions Specialist I, you will:* - Build foundational knowledge of the FME Platform and its real-world use cases. - Work with the Sales team to understand customer needs and support pre-sales activities. - Participate in scoping calls with prospective customers - Prepare and deliver product demonstrations and proof of concepts tailored to customer challenges - Respond to technical questions from prospective customers. - Lead technical discussions with prospective and existing customers. - Create and update technical resources on the [FME Knowledge Base](https://support.safe.com/hc/en-us) - Contribute to the [FME Community](https://community.safe.com/) - Help create content and resources for prospective and new customers. - Contribute to knowledge sharing through internal documentation, blog posts, and [webinars](https://fme.safe.com/webinars). - Participate in beta testing of new FME builds, bringing a customer lens to product feedback. - Share customer insights with internal teams to help shape the product and customer experience. - Collaborate with Customer Success and Customer Education teams to support onboarding improvements.

### What We’re Looking For Safers come from a variety of backgrounds with diverse skills and knowledge. That being said, those who are most successful in this role have experience with the following: - Diploma, degree, or equivalent experience in a relevant field (such as GIS, data analytics, system integration, or business analysis). - Up to 2 years of experience working with technical products in a customer-facing, analytical, project-based, support, or related role. - Exposure to the FME Platform or similar data integration tools is an asset but not required. - Clear and approachable communication skills. - Interest in developing presentation skills. - Problem-solving ability and willingness to learn new approaches. - Ability to work collaboratively across teams. - Comfortable asking questions and learning from feedback. - Adaptable and open to change. - Exposure to AI tools and an interest in using them to support troubleshooting, documentation, or workflows. **Nice to Have:** - Experience with GIS, databases, business systems or data integration tools. - Background in a customer-facing role such as technical support or professional services. - Experience creating technical content or documentation.

### What You Can Expect When you choose a career with Safe Software, you’re also choosing… - **Meaningful Work:** Make a profound impact across our business, workplace and data integration product. - **A Supportive Environment:** Feel empowered to share your ideas and implement them with high autonomy and team support. - **Social Responsibility:** Become part of a team that finds [meaningful ways to give back](https://www.safe.com/about/community-initiatives/). Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives. - **Learning & Career Development:** We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe. - **Flexible Working Hours:** Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to. - **Work-Life Balance:** There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year. - **Health & Wellness:** Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period. - **Family is important:** We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption. - **Shared Success:** Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program. - **An Accessible Commute:** Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!

ChainSafe (known as Safe) is a blockchain infrastructure company that develops open-source protocols and tools for Web3 ecosystems. They focus on products like safe wallets, cross-chain bridges (e.g., Axelar), file systems (e.g., Ceramic), and Ethereum light clients to enable decentralized applications and interoperability.