Principal, Business Operations – AI & Automation

Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. **What makes us different?** Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the [Kraken Culture](https://www.kraken.com/culture) page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account [here](https://support.kraken.com/hc/en-us/articles/226090548-How-to-create-an-account-on-Kraken). As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to [industry-leading security](https://blog.kraken.com/crypto-education/security-at-kraken), [crypto education](https://blog.kraken.com/category/crypto-education), and [world-class client support](https://blog.kraken.com/crypto-education/support-at-kraken) through our products like [Kraken Pro](https://pro.kraken.com/), [Desktop](https://www.kraken.com/desktop), [Wallet](https://www.kraken.com/wallet), and [Kraken Futures](https://www.kraken.com/features/futures). **Become a Krakenite and build the future of crypto!**

### The opportunity This role requires someone who is equal parts strategist, builder, and operator — with a deep instinct for where AI creates real business leverage. - Own the AI automation roadmap for PWS — identify, prioritize, build, ship - Build and deploy agentic workflows and AI-powered tools (Claude-based assistants, automated reporting, pipeline systems, internal bots) that eliminate manual work - Step into ambiguous, under-owned processes and bring structure, automation, and speed - Partner across Sales, Product, Engineering, Legal, Finance, and Compliance to translate business problems into automation solutions - Improve and optimize existing automations for cost efficiency, reliability, and scale - Drive 0 → 1 initiatives — from problem discovery to prototype to production - Establish best practices for AI tooling, prompt engineering, and workflow design across the organization - Advise leadership on where AI creates the most operational leverage and shape the long-term vision for AI-native operations at Kraken

### Skills you should HODL - 5+ years in Business Operations, Consulting, Product Strategy, or similar roles in high-growth tech, fintech, or crypto - AI-native mindset — you already use AI tools daily and instinctively think about how to automate before doing something manually - Hands-on builder — you work with Claude, APIs, n8n, scripting, and automation platforms to ship real solutions, not just recommend them - Rapid learner — you've switched domains, picked up unfamiliar tools, and delivered in weeks, not months. Steep learning curves don't slow you down — they're where you're most comfortable - Data-driven by default — you reach for metrics before opinions and can pull, clean, and analyze data yourself - Strong structured problem-solving — able to go deep into workflows, systems, and data to find the real bottleneck - High ownership — you find the problem, design the solution, and ship it without waiting for permission - Comfortable in ambiguity with a strong bias toward action and experimentation - Ability to influence senior stakeholders and drive alignment across functions - Experience building or optimizing AI-powered reporting, internal tools, or operational workflows

### Nice to haves - Background at a top-tier consulting firm (MBB or equivalent) - Familiarity with agentic workflows, MCP integrations, or multi-system automation architectures - Background in fintech, crypto, payments, or complex operational environments - Exposure to cost optimization in AI workflows (e.g., managing API usage, token efficiency, scaling automation) - Experience with Claude Projects, Anthropic API, or similar LLM-based development

Kraken (legally Payward, Inc.) is a US-based cryptocurrency exchange that facilitates trading of cryptocurrencies, stocks, futures, and ETFs in most US states. It serves over 10 million clients worldwide with $207 billion in quarterly trading volume and has expanded to tokenized equities for non-US customers.