Product Manager / Director, VIP Growth & Operations

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: *We Before Me*, *Do the Right Thing*, and *Get Things Done*. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

- Own the day-to-day **VIP Growth & Operations** execution for high-net-worth individual clients, ensuring VIP lifecycle programs are planned, launched, and iterated effectively. - Build and run a **VIP lifecycle operations framework**: define segments, triggers, and journeys; set weekly/monthly operating rhythms; and ensure consistent execution with Local Markets. - Partner with **Local Market teams** to co-create market plans, align goals and timelines, and drive follow-through, while ensuring global consistency and scalable playbooks. - Plan and execute **VIP offsites and online events** (e.g., product sharing sessions, community/engagement touchpoints), including end-to-end coordination, stakeholder alignment, and post-event performance review. - Develop and scale **VIP growth programs and tools** (e.g., VIP trial cards and similar programs) that improve conversion, deepen engagement, and increase VIP contribution to trading activity and AUM. - Establish a data-driven growth operating model with clear measurement, experimentation, and continuous optimization to improve VIP contribution to revenue and AUM. - Coordinate with cross-functional teams (Product, Data, Engineering, Operations) to deliver workflows, tooling, and process improvements that support VIP operations at scale. - Track performance and continuously optimize: define KPIs, monitor results, gather market feedback, and refine programs based on data and learnings.

- Bachelor’s degree or higher with 5+ years of product management or product strategy experience. - Deep understanding of the Web3/Crypto industry, particularly exchange products such as institutional services, API trading, and VIP incentive programs. - Prior experience in CEXs, brokerages, financial institutions, or high-net-worth client-related products is preferred. - Strong cross-team communication and coordination skills, with systematic thinking and sharp user insights. - Proficiency in data analysis tools and data-driven decision-making. - Fluency in English and Chinese; Multi-market collaboration experience is a plus.

- Competitive total compensation package - L&D programs and Education subsidy for employees' growth and development - Various team building programs and company events - Wellness and meal allowances - Comprehensive healthcare schemes for employees and dependants - More that we love to tell you along the process!

OKX is a leading global cryptocurrency exchange founded in 2017, offering spot and derivatives trading, Web3 solutions, and a digital wallet. The platform supports over 300 cryptocurrencies and ranks fourth in daily trading volume, with recent expansion into tokenized securities trading in partnership with the NYSE parent company.