Product Operations Manager

Confirmo is a global stablecoin-first payment platform trusted by market leaders. Originally founded in Prague in 2014, we run one of the most established crypto payment infrastructures in the industry. We are a 60-person global team operating in a fast-moving, regulated environment and we are building the internal systems to match our ambitions.

### Key Responsibilities: - Own the operational backbone of the Product team - roadmap hygiene, release processes, and cross-functional coordination with Engineering, Design, Marketing, Compliance, and Customer Success. - Unblock the PMs - take ownership of the non-PM work that slows them down: user research logistics, competitive intel, feedback aggregation, launch readiness checklists, and documentation. - Build and maintain systems of record - PRD templates, decision logs, OKR tracking, and product analytics dashboards that the whole team can trust. - Run the feedback loop - aggregate and synthesise inputs from customers, sales, and support into structured, prioritisation-ready signals for the product team. - Automate internal workflows - design and maintain automations, or lightweight scripts that connect Linear, Youtrack, Slack, Notion, and Gmail into coherent, low-friction processes. - Build internal AI tools and agents - create and maintain purpose-built assistants for the Product team: PRD drafting, feedback triage, competitive analysis, and beyond. - Use AI to accelerate analysis and reporting - across product usage data, customer feedback, and market intelligence, so insight reaches the team faster and more reliably. - Own AI-assisted knowledge management - build and maintain a queryable, trusted documentation layer that lets anyone on the team find what they need, when they need it. - Evaluate and roll out new AI tooling - stay close to the market, test what’s emerging, and bring the right tools in before the team even knows to ask for them.

### Your Profile: - 3–5 years in a cross-functional operational role - Product Operations, Program Management, Chief of Staff, or equivalent; you’ve kept complex teams organised and unblocked. - Regulated product environment experience - fintech, payments, crypto, or another domain where compliance, audit trails, and process rigour actually matter. - Demonstrable AI fluency - not theoretical. You should be able to show us an agent, automation, or internal tool you’ve built and actually use. - Hands-on with no-code automation - Tools like Zapier are part of your toolkit; you reach for a lightweight Python or JS script when no-code isn’t enough. - Strong systems thinker with excellent written communication - you document decisions, design for scale, and write clearly for both technical and non-technical audiences. - Comfortable in the modern product stack - Linear or Jira, Notion, Slack, Figma, and at least one product analytics tool (Mixpanel, Amplitude, PostHog, or similar). - Nice to have: background in payments, crypto, or regulated financial services; experience building internal tools from scratch; exposure to MiCA, PSD2, or other EU financial regulation.

Confirmo is a stablecoin-first payment platform that enables businesses to accept cryptocurrencies like USDC, USDT, Bitcoin, and Ethereum, with features including deposits, merchant checkout, mass payouts, automatic fiat conversion, and near-instant settlement. It serves industries such as e-commerce, prop trading, forex, payroll, iGaming, and fintech, processing over $90 million monthly and $800 million annually across 141 countries. Founded in Prague as BitcoinPay, it holds a MiCA license from the Central Bank of Ireland and has expanded to U.S. markets via Paxos.