Product & Strategy Operations Manager

## Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: *We Before Me*, *Do the Right Thing*, and *Get Things Done*. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

## What You’ll Be Doing - Partner with the local business and global Product teams to shape local product strategy and advocate for market-specific opportunities, customer needs, and commercial priorities - Develop a deep understanding of customer behaviours, pain points, motivations, and unmet needs, using those insights to improve customer experience, adoption, retention, and overall product engagement - Champion the voice of the customer internally, helping identify opportunities to simplify, educate, delight, and differentiate the OKX experience in Australia - Translate customer feedback, operational insights, market trends, and business objectives into clear product recommendations and actionable initiatives - Own and drive local execution of product and feature launches, including go-to-market planning, internal enablement, customer communications, and post-launch performance analysis - Develop clear product positioning, messaging, educational content, and launch communications that help customers better understand and adopt our products - Act as the central coordination point between local teams and global Product & Engineering teams for product feedback, operational issues, launch readiness, and prioritisation discussions - Work closely with Growth and Marketing teams to drive stronger adoption and engagement across existing products and features, ensuring customers clearly understand and realise the value of the OKX ecosystem - Work cross-functionally with Operations, Marketing, Compliance, Legal, Product, and Customer Support teams to ensure products are commercially effective, operationally scalable, and aligned to customer needs

## What We Look For In You - Strong commercial thinking and customer empathy, with the ability to balance user experience, operational realities, and business outcomes - Excellent written and verbal communication skills, with the ability to simplify complex products and concepts into clear messaging - Experience working in fintech, crypto, trading platforms, payments, or other fast-moving technology environments - Strong understanding of customer journeys, product adoption, and go-to-market execution - Highly proactive and comfortable operating in ambiguous, fast-changing environments with significant cross-functional collaboration - Ability to influence stakeholders and drive outcomes across teams without direct authority - Strong analytical and problem-solving skills, with the ability to use data and customer insights to support decision-making - A genuine interest in understanding customer behaviour and improving how people experience and engage with digital products

## Perks & Benefits - Competitive total compensation package - L&D programs and Education subsidy for employees' growth and development - Various team building programs and company events - Wellness and meal allowances - Comprehensive healthcare schemes for employees and dependants - More that we love to tell you along the process!

OKX is a leading global cryptocurrency exchange founded in 2017, offering spot and derivatives trading, Web3 solutions, and a digital wallet. The platform supports over 300 cryptocurrencies and ranks fourth in daily trading volume, with recent expansion into tokenized securities trading in partnership with the NYSE parent company.