The vacancy is well-structured with clear responsibilities, compensation, and tech stack, but lacks explicit KPIs and company links.
Job description
Zscaler, a leader in cloud security, serves thousands of enterprise customers globally, including 40% of Fortune 500 companies. Founded in 2007, Zscaler's mission is to make the cloud a safe place for business. The company fosters an inclusive culture and is recognized as a Best Workplace in Technology.
Responsibilities
- Serve as the primary contact for escalated DLP issues.
- Provide advanced troubleshooting and resolution.
- Perform root cause analysis and implement solutions.
- Collaborate with cross-functional teams to improve products.
- Maintain communication with customers during escalations.
Requirements
- 7+ years in technical support, 3+ years with DLP/CASB.
- Expert knowledge of DLP technologies.
- Experience with data loss prevention and CASB.
- Understanding of Unix/Linux and Windows.
- Strong data protection principles knowledge.
Conditions
- Comprehensive health plans.
- Vacation and sick time off plans.
- Parental leave options.
- Retirement options.
- Education reimbursement.
- In-office perks.
About Zscaler
Zscaler is a cybersecurity company that provides a cloud-native Zero Trust Exchange platform to protect enterprises from cyberattacks and data loss by securely connecting users, devices, and applications anywhere. It serves thousands of customers, including 40% of Fortune 500 companies, and accelerates digital transformation for agility, efficiency, resilience, and security.