Program Manager, Issuing Bank Programs

We're seeking a senior program manager to lead the sponsor bank partnership and program for Cash App Card and Square Banking products. Reporting to the head of Issuing Bank Program Management/Partnerships, you will own the sponsor bank partnership and be accountable for the outcomes of the bank program.

### Program Ownership - Serve as the single-threaded leader for the sponsor bank relationship and program. - Define and run the engagement model (governance, SLAs, decision rights, change control). - Ensure obligations are met and be accountable for program performance, partner satisfaction, and partnership health. - Proactively identify opportunities to strengthen the relationship, increase partner value, and create efficiencies and improvements. ### Program Governance & Accountability - Design and implement clear RACI, intake processes, and cadenced forums (steercos, weekly ops, and QBRs with scorecards). - Hold internal and external stakeholders to commitments and timelines. - Establish decision-making frameworks that enable speed while maintaining rigor. ### Program Execution - Own the end-to-end program delivery lifecycle. - Ensure timely bank notifications and approvals for incidents and program changes. - Maintain a comprehensive requirements & obligations tracker. ### Requirements Management & Templatization - Build and maintain a centralized requirements management system. - Create reusable templates and playbooks for obtaining and fulfilling bank requirements. - Continuously refine these tools based on lessons learned and partner feedback. ### Program KPI/KRI Ownership - Develop and own program-critical KRIs/KPIs. - Continuously monitor and report weekly/monthly/quarterly. ### Program Optimization & Continuous Improvement - Identify systemic issues, failure modes, and inefficiencies in program execution. - Drive a culture of continuous improvement across all program workstreams. ### Program Roadmap & Strategic Planning - Develop and maintain a multi-quarter program roadmap aligned with business priorities. - Identify strategic initiatives that improve operational efficiency, reduce risk, and strengthen the partnership. ### Stakeholder & Workstream Coordination - Coordinate across networks, processors, servicing/Reg E, fraud/risk, compliance, and product teams. - Ensure clear communication, aligned priorities, and timely delivery. ### AI-Enabled Program Efficiencies - Apply AI-assisted routing, documentation, policy checks, knowledge retrieval, and program tracking. ### Independent Decision-Making - Make timely decisions in ambiguous environments. ### Executive Communication & Presence - Provide crisp, data-informed program updates, status reports, and strategic recommendations to senior leadership.

### Qualifications - 8+ Years experience in issuing payment cards. - Experience with credit card, prepaid & debit cards within the Banking as a Service (BaaS) ecosystem. - Background and/or experience with consumer compliance, BSA, and/or risk management within the Banking as a Service (BaaS) ecosystem strongly preferred. - Strong bias toward action, evaluation, and pivoting. - Must have experience in, and comfort with, working in Slack and GSuite; Airtable experience also is an advantage. - AI and automation first solutioning ethos required. - Proven experience in account management in the fintech ecosystem. - Excellent communication, negotiation, and presentation skills with strong executive presence. - Ability to build rapport and trust with Product, Compliance, Legal, First Line Risk and external partners. - Strategic and analytical thinking abilities. - Capability to manage and prioritize multiple tasks effectively. - Strong data analysis skills, with the ability to identify trends, diagnose issues, and recommend data-driven solutions. - Experience leading complex, cross-functional projects from initiation to completion.

### Compensation - Salary: $246,500 USD / Year. - Block takes a market-based approach to pay, and pay may vary depending on your location.

Cash App is a financial services platform that enables users to send, receive, spend, invest, borrow, and save money, serving over 50 million monthly active customers. Originally built for peer-to-peer payments, it has expanded into a dynamic ecosystem including features like Afterpay/Clearpay and Cash App Pay. It is a product of Block, focused on accessible financial tools.