Quality Analyst, Trust & Safety Ops

**About MoonPay** Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet. **Why?** Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many. **What we do** MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship. **Proven at scale** Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day. We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable. But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be. If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background. Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.

### What You Will Do - Perform quality reviews of manual fraud decisions and chargeback / dispute handling to ensure accuracy and consistency - Audit analyst decisions against internal policies, risk frameworks, and card network rules (Visa, Mastercard, PayPal, etc.) - Identify trends in errors, inconsistencies, and edge cases across workflows - Produce QA reports and insights to highlight performance gaps and improvement opportunities - Partner with Fraud Investigations, CX, and Payments teams to drive process improvements - Support calibration sessions and contribute to defining QA standards, playbooks, and scoring frameworks

### About You **Must-have experience and skills** - 1+ years experience in a Quality Analyst role within fraud or chargebacks/ disputes operations - 3+ years experience in fraud operations or chargebacks/ disputes in fintech, payments, or high-risk environments - Strong understanding of fraud risk signals, transaction analysis, and decision-making frameworks - Solid knowledge of chargeback lifecycle, reason codes (Visa / Mastercard), and dispute handling principles - High attention to detail with the ability to identify inconsistencies and edge cases - Strong analytical mindset with experience interpreting data and identifying trends - Ability to provide structured feedback and drive improvements in operational processes - Experience working across both fraud and disputes workflows - Experience working in crypto or strong personal interest in the space **Nice-to-have experience** - Exposure to fraud tooling, rule tuning, or decision engines - Experience working with Unit21 case management solution

### Benefits & Perks - Competitive salary package - Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay - Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards - Moonshot award: We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant. - Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off) - Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours - Private Healthcare benefits: To protect you and your loved ones - Enhanced parental leave: So you can spend more time with your loved ones without a second thought - Annual training budget: We support your training journey every step of the way - Home office setup allowance: Create the home office of your dreams - Remote working allowance: Those working fully remotely get a little extra for utilities - Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN - Employee referral programme: Great people know great people, refer them to receive 10K in USDC - Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons - Working in a disruptive and fast-growing company where excellence is rewarded

MoonPay is the leading Web3 infrastructure company that onboards the world to Web3 by providing end-to-end solutions for crypto payments, enterprise-scale smart contract development, and digital asset management. They enable easy handling of crypto payments, powerful smart contracts for businesses, and digital asset management, powering Web3 experiences for iconic brands. Their engineering teams focus on areas like crypto/payments, KYC, core product, DeFi trading, on-chain asset delivery, and monetization.