The vacancy is well-structured with clear responsibilities and compensation, but lacks some details on tools and company presence.
Job description
As Block has scaled, so has the complexity of our regulatory environment. The Settlements and Supervision Operating Model (SSOM) is Block's centralized governance and execution engine for managing our most critical regulatory commitments. SSOM exists to bring rigor, consistency, and accountability to how Block engages with regulators, auditors, consultants, and partners across a range of high-priority regulatory matters. SSOM is led by a lean, fully dedicated cross-functional core team drawn from Compliance, Legal, BizOps, Data Science, and Finance. We move fast, operate with precision, and are deeply committed to getting this right for Block, our customers, and our regulators.
Responsibilities
- Champion AI & Automation Adoption: Act as the primary evangelist for AI and automation tools within the SSOM Core Team and across the broader Matrix Team.
- Identify & Build Automation Opportunities: Proactively map SSOM workflows end-to-end to identify high-impact automation opportunities.
- Own the AI & Automation Roadmap: Partner with SSOM leadership and BizOps to define, prioritize, and deliver a rolling roadmap of AI-powered initiatives.
- Drive Tool Optimization: Oversee the adoption and continuous improvement of program management tooling.
- Translate AI for a Regulatory Audience: Bridge the gap between technical capability and regulatory program reality.
- Build Scalable Frameworks: Develop reusable playbooks, automation blueprints, and AI-assisted templates.
- Measure What Matters: Define and track KPIs for AI and automation initiatives.
- Cross-Functional Collaboration: Work closely with Data Science, Engineering, Compliance Analytics, and external consultants.
- Stay Ahead of the Curve: Continuously evaluate emerging AI platforms, agentic tools, and automation technologies.
- Roll Up Your Sleeves When It Counts: Step in as a hands-on generalist when the situation demands it.
Requirements
- 8+ years of experience in program management, BizOps, regulatory operations, or a related field.
- Experience with AI and automation tools.
- Experience leading change management and enablement initiatives.
- Strong analytical skills with program tracking data and remediation metrics.
- Excellent emotional intelligence and ability to influence without authority.
- Experience in regulated industries such as fintech or financial services is a strong advantage.
- Familiarity with AML/BSA, CFPB supervision, or consent order management is highly desirable.
Conditions
- Competitive salary based on location and experience.
- Market-based pay approach with potential future modifications.
- Opportunity to work in a dynamic and innovative environment.
About Cash App
Cash App is a financial services platform that enables users to send, receive, spend, invest, borrow, and save money, serving over 50 million monthly active customers. Originally built for peer-to-peer payments, it has expanded into a dynamic ecosystem including features like Afterpay/Clearpay and Cash App Pay. It is a product of Block, focused on accessible financial tools.