Relationship Manager

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology – the gold standard in secure custody. Copper’s multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody. Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital. In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.

### Key Responsibilities: - Develop and maintain strong relationships with key clients, ensuring their needs are consistently met and they receive exceptional service. - Identify and pursue cross-sell opportunities on existing accounts, contributing to the FY revenue target set by the Board. - Meet the annual OKRs set by Head of Relationship Management. - Serve as the primary point of contact for clients, efficiently addressing their inquiries, concerns, and requests promptly and professionally. - Review account performance and discuss future strategies with our clients. - Understand what the business wants from each client and what each client expects from the business. - Develop and implement strategies to enhance client retention and satisfaction, ensuring long-term client loyalty. - Provide clients with technical updates and product feature reviews dependent on client strategy. - Effectively communicate and collaborate with internal stakeholders to ensure seamless service delivery and coordinate relevant updates for clients. - Ensure all feedback and opportunities are communicated, pursued and tracked appropriately. - Maintain organised and accurate records of client interactions, communications and account health. - Action all required projects (commercial and regulatory) ensuring unified communication and collaboration between clients and internal teams. - Act as the primary company stakeholder for managing and responding to existing client Due Diligence Questionnaire (DDQ) requests, ensuring timely and accurate completion. - Oversee the technical setup process for clients post-onboarding, ensuring that all configurations are completed efficiently and align with the expected Annual Recurring Revenue (ARR) targets. - Manage the wind-down processes during the off-ramp phase of clients, ensuring a smooth and orderly transition. - Stay informed about industry developments, regulatory changes, and emerging technologies in the cryptocurrency space.

### Skills and Experience: **Essential** - Experience working in the crypto industry with an in-depth knowledge of Crypto, Custody and Trading platforms. - Excellent written and verbal communication skills. - Demonstrated experience building trust and influencing decision-makers in order to develop long-lasting business relationships, and design effective client strategies. - Comfortable having a high degree of autonomy and shown ability in managing priorities from multiple internal and external partners. - Prior experience working in a finance or a trading firm and understanding key financial systems and fund structures. - In-depth knowledge of the financial services industry. - Proven success building relationships with both internal and external stakeholders in an organised and professional manner. - Logical thinker/problem solver who is self-motivated and a strong contributor within a team. **Desirable** - Strong understanding of project management principles. - Previous experience working with Salesforce or a similar CRM tool. **Professional Qualifications** - FINRA SIE Certified – Securities Industry Essentials - FINRA Series 7 Certified – General Securities Representative - FINRA Series 63 Certified – Uniform Securities Principal

### Why Copper? - At Copper, we keep innovation, openness, and curiosity at the centre of everything we do. Here, bold ideas get the spotlight, learning is constant, and diversity shapes our team from the ground up. - Jump into a fast-moving, dynamic team that loves a challenge and knows how to have fun along the way. Collaboration is just as important as results—you’ll be surrounded by smart, driven colleagues in London and across our APAC, Switzerland, UAE, and US offices. - Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the adaptability of flexibly working. - Diversity and inclusion matter to us – they’re woven into Copper life. From employee-led groups like Women at Copper to a committee focused on community and wellbeing, you’ll have a network that supports you from day one. Everyone voice matters. - If you’re looking to ramp up your career, or keen to do something new in your field, with us, you’ll keep moving forward. ### Benefits - Paid Time Off - 25 days annual leave per annum in addition to local bank holidays. Employees also receive one additional day of annual leave for each year of service. - Comprehensive health cover - medical, optical and dental benefits. - Life Insurance - Commuter Benefit Programme.

Copper is a digital asset technology company providing institutional custody, prime brokerage, trading, and collateral management solutions for cryptoassets. It serves hedge funds, trading firms, exchanges, and other institutional investors using secure Multi-Party Computation (MPC) technology. The company focuses on reducing counterparty risk and enhancing capital efficiency in digital asset markets.