Retention Manager

We are looking for a Retention Manager to build and implement retention strategies for our online casino. This is a full-time remote position.

### Responsibilities - Build retention strategy from scratch: player segmentation, lifecycle, loyalty program - Develop and launch bonus mechanics, promotions, tournaments for different markets - Manage VIP players directly: personal offers, feedback, retention - Set up CRM communications (email, push) by segments and triggers - Analyze churn, LTV, DAU/MAU and promptly suggest improvement measures - Test hypotheses with the team and scale successful mechanics - Participate in shaping product and marketing strategy

### Requirements - Experience in retention / CRM in iGaming for at least 2 years - Understanding of player lifecycle, retention psychology, and bonus economics - Experience with CRM platforms - Ability to work with data: segmentation in Excel/SQL at a basic analyst level - English / Spanish - Willingness to build processes from scratch without ready-made instructions and a large team

### Conditions - Fully remote work format - Opportunity to build the direction from scratch and influence product strategy - Competitive salary (payment in $) - Growth with the product: potential to lead the Retention department

Online casino operator is a generic term for the company or group behind an online casino brand, responsible for the site’s business operations and often its gaming software, licensing, and brand management. It is not a specific company name, so there is no single official profile, website, headquarters, or founding year to report.