Revenue Operations Analyst

Figment powers the future of Web3 through industry-leading blockchain infrastructure. As the leading provider of staking solutions, we help 500+ institutional clients optimize their crypto rewards, including top exchanges, asset managers, wallets, foundations, custodians, and major token holders. Our clients trust Figment for a comprehensive suite of services, including reward optimization, cutting-edge API development, detailed rewards reporting, seamless partner integrations, governance support, and slashing protection. Backed by a team of passionate and intelligent Figmates, with a 100% remote-first global presence across 12 countries, our company is on a mission to accelerate the adoption, growth, and long-term success of the Web3 ecosystem. We’re building the infrastructure that will power the decentralized future.

- Own and maintain Salesforce, including custom objects, reports, dashboards, and data management. - Lead the rationalization of the Salesforce instance by cutting redundant fields, dead reports, and unused objects. - Drive CRM data hygiene and governance through standardization, deduplication, and quality controls. - Build self-serve pipeline reporting and dashboards so leadership can access accurate deal flow data without manual pulls. - Partner with Sales, FP&A, and Data Science to identify and close gaps in pipeline management and forecasting accuracy. - Use Claude and other AI tools to surface data gaps, automate reporting workflows, and make CRM insights more accessible across the business.

- 3+ years in Revenue Operations or Sales Operations in a fast-growing tech company. - Hands-on Salesforce administration experience, including custom objects, reporting, dashboards, and data management. - Experience optimizing or rationalizing a Salesforce instance and owning CRM governance end-to-end. - CRM strategy and optimization thinking, able to assess current state, identify gaps, and drive improvements. - Strong understanding of pipeline reporting, sales metrics, and revenue forecasting. - Ability to translate CRM insights into clear reporting for sales leadership and executives. - Strong async communicator in a remote-first environment.

- 100% remote-first environment. - 4 weeks of PTO that kick in day one, with an additional 1 week of flex days. - Extended company-paid health benefits that kick in day one. - Best in class parental leave and flexible arrangements. - A home office stipend to create a space that you enjoy working in. - Monthly Wifi reimbursement. - A yearly Learning & Development budget. - 401K (US) or RRSP match (Canada). - Stock Options in the company. - Annual onsite company gatherings and retreats to inspire team bonding, collaboration, and fun!

Figment is a leading provider of staking infrastructure and solutions for Proof-of-Stake blockchains, enabling institutions like asset managers, custodians, exchanges, and wallets to earn rewards on digital assets. It offers comprehensive services including APIs, validators, slashing protection, staking data, and liquid staking, with over $15 billion in assets staked and more than 500 institutional clients globally.[1][3]