Revenue Operations Associate (L2)

CoinGecko is a global leader in tracking cryptocurrency data. Operating since 2014, CoinGecko has built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than 400 exchanges, serving over 300 million page views in more than 100 countries, and handling more than 45 billion API calls every month. We are proud to have played a major part in mainstream awareness, adoption, and education of cryptocurrency globally. We at CoinGecko believe that cryptocurrency and blockchain will define the future of finance, bringing greater financial and economic freedom around the world. In anticipation of that future, CoinGecko is building the foundation to scale cryptocurrency market data to serve billions.

### Job Responsibilities - **Sales Process Optimization:** Maintain sales process documentation and playbooks. Identify high-impact opportunities for automation within the sales funnel. - **Revenue Analytics & Insights:** Update and maintain existing operational dashboards. Implement AI-assisted automations to generate insights to leadership. - **Sales Strategy & Planning:** Provide data and analysis to support strategic planning and the annual operations roadmap. - **Sales Forecasting & Pipeline Management:** Contribute to the weekly forecasting process by validating data. Enhance forecast accuracy using automated signal-tracking and pipeline hygiene triggers. - **Commercial Operations & Standardization:** Ideate, build and execute sales plays and growth strategies that are scalable and support business objectives. - **CRM & Tech Stack Management:** Serve as a go-to resource for day-to-day Hubspot CRM support. Actively use AI tools to solution-build, troubleshoot logic, and automate repetitive admin tasks within the tech stack. - **Sales Enablement:** Support sales enablement initiatives by updating training materials and maintaining the sales collateral library. - **Lead Management:** Administer day-to-day lead assignment and routing processes. Develop "agentic" routing logic that adapts to seller capacity and lead quality signals. - **Data Integrity & Governance:** Execute regular data cleanup tasks. Use advanced queries and scripts to automate the detection of data inconsistencies before they impact reporting. - **Commission Administration:** Handle administrative tasks for sales incentive plans by pulling performance data and preparing reports for calculation and review. - **Programme & Project Management:** Contribute to operational projects by completing assigned tasks, tracking progress, and providing status updates.

### Job Requirements - **Proven Ability:** 2-3 years of experience in sales operations, business operations, or a similar analytical role with at least 1 year in a customer facing role. - **Education:** Bachelor’s degree in Business, Finance, Analytics, or a related field is a plus. - **Product Knowledge:** Good understanding of CoinGecko products, customer needs, and the crypto/blockchain landscape. - **Process & Systems Knowledge:** Good understanding of B2B sales processes and funnels and experience working within established operational systems. - **Familiarity with RevOps Tools:** Proficient in CRM tools (HubSpot), strong skills in spreadsheets (Excel/Google Sheets) and exposure to adjacent systems like Xero, B2B Data Tools, Marketing Platforms and BI systems. - **Familiarity with AI and Workflow Automations:** Experience building and launching programs with Zapier, n8n, Claude, Gemini and Google App Script. - **Analytical Skills:** Strong analytical skills with the ability to gather, organize, and report on data accurately and efficiently. - **Project Management:** Excellent organizational skills with a proven ability to manage assigned tasks, prioritize work effectively, and meet deadlines. - **Entrepreneurial:** Self-motivated, resourceful, and have an entrepreneurial mindset. - **Communication:** Strong relationship building and communication skills with stakeholders. - **Leadership:** Natural leader who influences and collaborates with stakeholders at all levels. - **Growth Mindset:** Strong critical thinking and problem-solving skills, passionate for continuous learning, staying ahead of industry trends, Web3, and emerging technologies. - **Web3 Interest:** Keen interest in blockchain, cryptocurrency, NFT, web3, and metaverse topics.

### Perks at CoinGecko - **Remote Work Flexibility:** Work wherever you feel most productive. We also provide office space in 1Powerhouse (Malaysia) and WeWork (Singapore). - **Comprehensive Insurance Coverage:** Life and hospitalization coverage for you and your dependents. - **Virtual Share Options:** Entitled to virtual options, with terms and conditions. - **Bonus:** Entitled to a bonus, with terms and conditions. - **Parking Allowance:** Allocated on a claim basis to ease the cost of travelling. - **Meal Allowance:** Monthly fixed allowance of RM600 or SGD400 to subsidize meal costs. - **Learning Allowance:** Annual budget of USD500 (claim basis) for professional and personal development. - **Social Activity Allowance:** Subsidized portion of costs for social activities with colleagues. - **Annual Company Offsite:** Gather once a year for social activities and reflection.

CoinGecko is the world's largest independent crypto data aggregator, providing cryptocurrency market data, price feeds, and analytics to users and businesses in the blockchain industry.