The vacancy is well-structured with clear responsibilities and compensation, though some details on processes could be improved.
Job description
Crimson Education is the world’s leading college admissions consulting firm, with over 1,490 Ivy League offers and 2,410 to the US Top 15. We help ambitious students gain admission to the world’s top universities through expert-led guidance and proven, data-driven strategies. Crimson students are 7x more likely to get into the Ivy League than their peers. We were recently featured on the front page of the Wall Street Journal.
We’re the only college admissions consultancy that brings together:
- Former Ivy League and Top 20 admissions officers to rigorously review and refine applications
- Professors and PhD teaching fellows from leading universities to guide students through original, independent research — with pathways to selective peer-reviewed publication or conference presentation
- Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards
- Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation
We’re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia and New Zealand.
Responsibilities
What are the main responsibilities for this role?
- Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently and accurately entered and managed within Crimson’s Client Relations Management (CRM) system, Salesforce
- Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
- Schedule meetings for the leads to meet with Crimson’s Academic Advisors
- Establish, develop and maintain positive and professional customer interactions and relationships for Crimson
- Continuously improving sales techniques, processes and enhancing industry knowledge
Requirements
What skills and experience are required?
- Proficient in English - Spoken/Written
- Experience in Customer Service, Customer Success
- Experience in US college admissions will be preferred but not required
- Excellent communication skills
- Excellent organisation skills
- Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
- Experience in the Education or professional services sector and using CRM (Salesforce) and multiple systems and platforms
Conditions
Why work for Crimson?
- Flexible working environment, you will be empowered to structure how you work
- Limitless development and exposure- our internal promotions/role changes made up 33% of all recruitment last year.
- $1,000 training budget per year
- Psychologist on staff
- Impressive fireside chats and workshops to help the team continuously level up
- Radical Candour is a feedback approach we live by
- We’re a global player with 30 markets (and growing) across the globe!
About Crimson Education
Crimson Education operates Crimson Global Academy (CGA), a world-class online school providing live, real-time learning to ambitious students worldwide. It serves over 1000 students from 65 countries, focusing on unlocking students' potential for extraordinary futures through online education targeted at prospective families.
