Senior Customer Partner Success Manager

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world.

- Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations and needs. - Serve as an advisor/Ripple advocate with customers, enabling them to better experience the potential of Ripple and participate in developing new and ground-breaking solutions. - Develop strategic account plans, manage contract renewals, identify and lead cross-sell opportunities. - Lead all aspects of customer-facing delivery responsibilities for both business and technical work-streams in conjunction with Ripple’s Customer and Partner Engineering (CPE) team. - Be the voice of Ripple’s customers within the Ripple organization, ensuring that feedback and insights gained are proactively disseminated, inculcated, and acted upon by Ripple. - Drive strong collaboration across virtual execution teams composed of several Ripple functions (e.g., Product, CP, Sales, Business Development, Finance, Marketing, and Legal) and our customers’ project and business teams.

- 10+ years of experience in a customer facing role at financial institutions and/or a FinTech or crypto organization. - Fluency in English, with French a bonus. - Demonstrable understanding of multi-stakeholder management in complex environments. - Solid understanding of blockchain technology, crypto markets, digital asset custody models and cross-border payments infrastructure. - Experience working in or with African financial markets is highly preferred. - Excellence in building and managing relationships in cross-functional, global teams. - Excellent interpersonal skills and experience in coaching others. Ability to encourage and inspire others to achieve ambitious goals through leading by example. - Highly self-motivated, proactive, and comfortable operating in a remote, distributed, fast-paced environment.

- Competitive salary, bonuses, and equity. - Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support. - Employee giving match. - Mobile phone stipend. - R&R days so you can rest and recharge. - Generous wellness reimbursement and weekly onsite & virtual programming. - Generous vacation policy - work with your manager to take time off when you need it. - Industry-leading parental leave policies. Family planning benefits. - Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events.

Ripple is the leading provider of crypto solutions for businesses, enabling faster, more transparent, and cost-effective financial services through enterprise blockchain technology. Their products include payments, digital asset custody, stablecoin, and web3 developer tooling, used by hundreds of customers across 50+ countries to improve the global financial system.