The vacancy provides some clarity but lacks specific details on compensation and tools, affecting overall quality.
Job description
G.Card is a startup within an international group of companies, successfully operating in three areas - consulting, international transfers, and M&A advisory. We are currently developing a new vector - services for HNWI (card products), and are looking for a Senior Customer Support / Head of Customer Support.
Requirements
### Requirements
- Minimum 2 years of experience in customer service, preferably in premium or private segments (banking, wealth management, luxury services).
- Fluent in Russian (written and spoken).
- Confident English (B2+), capable of business correspondence and resolving client issues without a translator.
- Understanding of basic banking products: cards, transfers, limits, verification, KYC procedures.
- Willingness to work on a shift schedule, including evenings and weekends.
- Excellent written communication skills without errors.
- Stress resistance and ability to maintain a calm, respectful tone in any situation, including conflicts.
- Ambition for growth - we seek someone who wants to build a support direction and grow into a leadership role.
Conditions
### Conditions
- Fully remote format with a 5/2 schedule.
- Start as the sole support specialist with clear growth prospects to head the department as the client base scales.
- Training on internal documentation in the first 2 weeks.
- Payment in USDT.