The vacancy provides some clarity but lacks specific details on tasks and compensation.
Job description
G.Card is a startup within an international group of companies, successfully operating in three areas: consulting, international transfers, and M&A advisory. We are actively developing a new vector - services for HNWI (card products).
Requirements
▪️ Minimum 2 years of experience in customer service, preferably in premium or private segments (banking, wealth management, luxury services).
▪️ Fluent in Russian (written and spoken).
▪️ Confident English (B2+), able to conduct business correspondence and resolve client issues without a translator.
▪️ Understanding of basic banking products: cards, transfers, limits, verification, KYC procedures.
▪️ Willingness to work on a shift schedule, including evenings and weekends.
▪️ Excellent written communication skills without errors.
▪️ Stress resilience and ability to maintain a calm, respectful tone in any situation, including conflicts.
▪️ Ambition for growth - looking for someone who wants to build a support direction and grow into a leadership role.
Conditions
▪️ Fully remote format with a 5/2 schedule.
▪️ Start as the sole support specialist with clear growth prospects to a leadership role as the client base scales.
▪️ Training on internal documentation in the first 2 weeks.
▪️ Payment in USDT.