Senior DevOps Engineer

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

### What You’ll Own & Drive - **Production Kubernetes**: Operate, scale, and evolve cloud-native infrastructure with a strong bias toward reliability, observability, and automation. - **Infrastructure as Code**: Build and maintain Terraform and Helm Charts with real depth, driving consistency and repeatability across environments. - **CI/CD at Scale**: Implement and maintain pipelines that are fast, secure, and developer-friendly, shortening the path from merge to deploy. - **Incident Response & Root Cause**: Lead incidents when they hit, run blameless post-incident learning, and ship the durable fix - not just the patch. - **Observability That Earns Trust**: Improve monitoring and alerting to cut noise, surface real signal, and reduce on-call burnout. - **Pragmatic Security & Compliance**: Partner with security to implement controls that hold up to audit without crippling velocity, keeping secrets management, access controls, and network boundaries sane and defensible. - **Developer Experience**: Treat operational pain as a bug. Automate, document, and pave the road for the engineers shipping on top of your platform. - **On-Call Ownership**: Participate in the team’s weekly 24x7 rotation (handoff Mondays ~11am PT). Respond promptly, escalate cleanly, and own customer-impacting issues through to resolution.

### Your Background - 7+ years of experience in DevOps, SRE, or infrastructure engineering roles. - Strong hands-on experience operating Kubernetes in production - not just standing it up. - Deep familiarity with at least one major cloud provider (AWS strongly preferred). - Proven depth in Infrastructure as Code - Terraform and Helm Charts are essential, not nice-to-haves. - Experience implementing and maintaining CI/CD systems at scale. - Strong Linux fundamentals and real production debugging skills. - Comfortable with a weekly 24x7 on-call rotation and the responsiveness it demands. ### Nice to have: - Experience operating MongoDB, PostgreSQL, or other stateful systems in production. - Familiarity with security tooling, certificate management, or compliance frameworks. - Background in SaaS operations or environments with real uptime, security, or regulatory stakes. - Track record of improving developer experience through tooling and automation.

### Why Incode? - **Mission with Meaning**: Shape how billions of people prove identity—safely, simply, and ethically. - **Rocket-Ship Growth**: Join at an inflection point where your strategies will compound in value for years. - **Elite Team & Backing**: Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category. - **Ownership & Autonomy**: Operate like a founder with the resources of a unicorn. - **Global Impact**: Every program you launch will reverberate across industries and continents. ### Benefits & Perks: - Flexible Working Hours & Workplace - Open Vacation Policy - Equal Opportunities: Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment.

Incode is an AI-powered identity verification company that provides frictionless biometric authentication, KYC/AML compliance, and fraud prevention solutions. Their Incode Omni platform serves enterprises including banks, fintechs, governments, and resorts for onboarding, authentication, and payment verification. Founded in 2015, they achieved unicorn status in 2021 and are recognized for enterprise-grade facial recognition by NIST.