Senior IT Specialist

## About Polymarket Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.

## What You'll Do - Own the full helpdesk lifecycle: intake, triage, prioritization, resolution, and closure of all support tickets; establish and enforce SLA targets - Provide white-glove, concierge-level support to executives and senior leadership - Troubleshoot and resolve hardware, software, and network-layer issues — LAN/WAN, DNS/DHCP, VPN, Wi-Fi, macOS/Windows, and peripheral failures - Administer user accounts, access provisioning, and endpoint management via MDM (Kandji, Okta, Intune) - Support onboarding and offboarding workflows including device imaging and account setup - Maintain and improve internal IT documentation, runbooks, and knowledge base articles - Manage hardware and software inventory; coordinate procurement and vendor relationships - Collaborate with engineering and infrastructure teams on escalated issues and cross-functional projects

## What We're Looking For - 5+ years of experience in IT support, helpdesk, or systems administration - Demonstrated experience managing and prioritizing tickets in a formal ITSM system (Jira Service Management, ServiceNow, Zendesk, or similar) - Working knowledge of networking fundamentals: OSI model, TCP/IP, DNS, DHCP, VLANs, firewalls, VPN - Proficiency supporting both macOS and Windows environments - Experience with MDM solutions (Jamf, Intune, or equivalent) and endpoint security tooling - Ability to work independently, self-manage priorities, and take initiative without waiting to be directed - Exceptional interpersonal and communication skills — you treat every interaction as a high-value customer experience - (Plus) Experience supporting trading, fintech, or high-availability business environments - (Plus) Familiarity with scripting for automation (Bash, PowerShell, Python) - (Plus) Prior experience as a lead support resource in a lean team

## Benefits - Competitive salary & equity - Unlimited PTO - Full Health, Vision, & Dental coverage - 401k match - Hardware setup: new MacBook Pro, big display, & accessories

Polymarket is the world's largest prediction market platform where users trade on the outcomes of real-world events such as politics, sports, economics, and more, using USDC cryptocurrency on the Polygon blockchain. It provides real-time odds reflecting news, polls, and events, and operates globally with a US-regulated entity.