Senior IT Support Engineer

Brave is on a mission to protect the human right to privacy online. We’ve built a free web browser that blocks creepy ads and trackers by default, a private search engine with a truly independent index, a browser-native crypto wallet, and a private ad network (opt-in!) that directly rewards you for your attention. And we’re just getting started. Already over 120 million people have switched to Brave for a faster, more private web. Millions more switch every month. The internet is a sea of ads, hackers, and echo chambers. Big Tech makes huge profits off our data, and tells us what’s true and what’s not. Brave is fighting back. Join us!

- Diagnose and solve complex software, hardware and networking issues including MacOS, Windows and Linux. - A/V Support using Brave Talk, in house and remote. - User account management such as onboarding / offboarding staff members, modifying access permissions, periodic audits of access controls, and user credential management. - Hardware and Software inventory control and purchasing and remote shipping. - Creating clear and concise documentation in the form of runbooks, tutorials, technical tips, and knowledge based articles. - Doing security reviews of our vendors and responding to customer security inquiries that relate to IT. - Maintaining company asset management with Snipe-IT. - Building workflows and automations to help streamline internal processes.

- Experience implementing corporate security controls such as those required for SOC 2. - Experience with Google Workspace Admin. - Excellent customer service and communication skills, and the ability to talk tech with our staff at all levels (and ensure they understand what you're saying!). - Good working knowledge of Slack, GitHub, 1Password and many other SAAS tools. - Understanding how to manage AI tooling such as Claude, Gemini and OpenAI. - Strong working knowledge of macOS, Windows and Linux in an enterprise environment. - Experience doing internal security audits. - Demonstrate excellent organisational skills in both physical workspaces (e.g., cable management, equipment storage) and managing digital workflows, including task tracking and documentation.

- Industry-leader in privacy, with a research and engineering team that’s innovating everyday to keep people safer online and beat Big Tech. - Highly competitive salaries & benefits, and generous home-office stipends. - Annual company wide get together, in fun locations. - Welcoming, humble, ridiculously smart teammates, and a truly flat org structure. - Opportunity to get in early at a hyper-growth company, and revolutionize the web. - Oh, and did we mention Brendan, our CEO & co-founder, invented JavaScript?

Brave Software, Inc. develops the Brave web browser, a privacy-focused, open-source Chromium-based tool that blocks ads and trackers by default. It offers additional products like Brave Ads, Brave Search API, Brave Premium, and Brave Wallet for Web3, aiming to create a user-first web with better privacy, speed, and rewards via its BAT cryptocurrency.