The vacancy is well-structured but lacks compensation details, impacting overall attractiveness to applicants.
no salary info
Job description
The IT or Business Technology (BizTech) team at Chainalysis creates intuitive, scalable, and secure technology experiences that accelerate Chainalysis’ growth and empower our employees to do their best work.
Responsibilities
### In this role, you’ll:
- You help improve the daily efficiency of our customers by providing top level service
- Solve many IT Challenges to unlock the productivity of our technology customers and partners
- Help Implement security team recommendations and best practices
- Assist with the automation of qualifying tasks and support requests
- Participate in the creation and optimization of processes and policies to best support our customers
- Develop key working relationships to help achieve outstanding outcomes
- Help Document processes and procedures for your team and customers
Requirements
### We’re looking for candidates who have:
- Broad knowledge across several core IT systems (Google, Slack, JAMF, Atlassian, Microsoft, Okta)
- Have knowledge in Networking solutions (Meraki), AV solutions (Logitech, Google Meet) Hardware troubleshooting (Apple, Windows)
- Demonstrated experience in roles of similar scope, preferably within technology companies
- Strong experience working with and supporting teams of diverse backgrounds across multiple departments
- History of demonstrating adaptability, resilience, support, and diversity within your teams
- Able to convey technical information to diverse audiences with varying levels of expertise
- Demonstrated experience working within a support team and collaboration across multiple locations
Conditions
### Nice to have experience:
- Background in FinTech or Crypto is great, but not required
- Background working with globally distributed companies
About Chainalysis
Chainalysis is a blockchain data platform providing intelligence, risk management, compliance, investigation software, and services to government agencies, financial institutions, cryptocurrency businesses, and other organizations. It helps track illicit activities, ensure regulatory compliance, prevent fraud, and support growth in the crypto ecosystem, serving over 1500 customers across 70+ countries. The platform has been used in high-profile cases like the Mt. Gox hack, Silk Road, and FTX collapse.