Senior Partner Manager, Payments

Polygon Labs is a global blockchain payments company building and operating infrastructure to move money instantly, reliably, and at internet scale, with the mission to move all money onchain. It is building the Polygon Open Money Stack, an open and integrated stack of services and technologies to instantly and reliably move money anywhere, and put it to work. Its infrastructure has facilitated trillions of dollars in onchain value transfer and supported millions of transactions daily for some of the globe's largest banks, fintechs, enterprises, and consumer applications.

- Own end-to-end relationships with a portfolio of strategic enterprise partners, serving as their primary point of contact post-contract - Lead onboarding and implementation for new partners, coordinating across Engineering, Product, and Support to ensure a smooth go-live - Run regular partner engagement cadences including monthly check-ins and quarterly business reviews, using AI to prep briefs, surface account signals, and draft follow-ups - Identify and execute on upsell and cross-sell opportunities across Polygon Labs' product suite to drive expansion revenue - Monitor account health, track adoption metrics, and use AI-assisted analysis to flag and resolve risks before they become churn - Act as the escalation point for partner issues including billing, account inquiries, and audit-related requests - Represent the voice of the partner internally, bringing structured feedback to Product, Engineering, and Sales to influence roadmap and go-to-market decisions - Contribute to revenue tracking, renewal forecasting, and reporting to internal leadership - Build and refine AI-powered workflows that compound your output over time, from QBR prep to account research to partner communications

- 8+ years of experience in B2B account management, customer success, or relationship management - Proven track record managing enterprise clients in fintech, payments, SaaS, or a related technical environment - Strong ability to build and maintain relationships with senior and executive stakeholders - Experience owning commercial outcomes, renewals, retention, and expansion - Clear, structured communicator who can translate complex concepts for both technical and non-technical audiences - Demonstrated fluency with AI tools in your day-to-day work, with concrete examples of how you use them to move faster, think sharper, or scale your coverage - High learning velocity, you pick up new tools, products, and domains quickly and adapt your workflows accordingly

- Remote first global workforce - Industry leading Medical, Dental and Vision health insurance* - Company matching 401k with 3% match* - $1,500 Home Office Set Up Allowance (life-time max) - $200 AI Allowance Program - $75 Monthly internet or phone reimbursement - Flexible Time Off - Company issued laptop - Egg freezing, mental health, and employee wellness benefits *In certain countries medical, dental and vision is fully covered for employees & their dependents. This is country and plan specific. *401k is for United States employees only

Polygon Group is a global leader in drying technology, temporary climate solutions, document recovery, and emergency drying services. Founded in 1955, the company pioneered desiccant dehumidification and provides 24/7 services through a network of over 370 depots worldwide. They specialize in preventing and controlling damage from fire, water, and climate with energy-efficient equipment and expert response teams.