Senior Payments Operations & Fraud Analyst

### About Blackbird: Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers. Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry. ### About Our Team: At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees. We have **passion for our product** – committed to our mission and instinctively think like and go the extra mile for our customers. We are **elite performers** – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We **make others better** – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission.

### Payments Operations - Monitor whether money is moving from A to B as expected across all flows; build alerting that surfaces anomalies before customers feel them - Lead triage and resolution of consumer & restaurant payment issues - Process manual refunds and payout adjustments; establish and meet SLAs by issue category - Ensure [Bill.com](http://Bill.com) balance is healthy, restaurant payouts are accurate, and operator-facing accounting is usable ### Fraud & Risk - Own our dispute rate and proactively identify areas of risk exposure - Define and operate fraud rulesets, account suspension logic, and escalation processes - Investigate ATO, synthetic identity, first-party, and friendly fraud; translate patterns into rule and product changes - Manage account recovery and un-suspension edge cases ### Tooling & Systematic Improvement - Partner with engineering to build ops and fraud tooling from scratch; evaluate third-party partners as we scale - Synthesize support and incident patterns into prioritized root-cause fixes - Reduce on-call engineering burden by being the first line of investigation

- 4-7 years in payments operations, fraud operations, or risk analytics at a fintech, payments company, or marketplace - Deep familiarity with dispute and chargeback lifecycles, ACH return codes, and fraud typologies - SQL fluency; you pull your own data and bring evidence to every recommendation - Clear, concise written communication; you can summarize an incident in three sentences for an exec audience - High ownership and bias toward systematic fixes over one-off heroics

- Depending on your work location and experience the target annual salary for this position can range from: $120,000-$150,000 USD. - Full time offers from Blackbird may also include stock options, benefits (including medical, dental, vision, flexible time off, 401(k)), and some not-so-standard, extra-fun perks, subject to applicable taxes and based on eligibility.

Blackbird Labs is a loyalty and membership platform for restaurants that combines payments, loyalty rewards, and blockchain technology to strengthen direct connections between restaurants and their guests. The company offers a customizable loyalty programming platform and consumer app that enables restaurants to grow repeat business while providing diners with a unified wallet to manage memberships and rewards across multiple restaurants.