Senior Product Designer

Manychat is a technology-driven organization focused on enhancing user experiences through innovative design and AI integration.

### What You'll Do - Contribute across the full product development cycle, from discovery and research through design, testing, and launch. - Design intuitive, data-rich experiences that turn complex information into clear, actionable insights for users. - Explore how AI can enhance analytics, including surfacing insights, enabling conversational exploration, and guiding users toward meaningful actions. - Partner closely with product, engineering, and data teams to shape solutions, align on priorities, and deliver high-quality outcomes. - Plan and conduct user research (in partnership with research when available), using qualitative and quantitative insights to inform design decisions and validate solutions. - Act as a point of reference within the design team for AI and data-informed design, contributing to reviews, patterns, and best practices. - Create clear, structured design artifacts such as flows, prototypes, and documentation that communicate decisions and support cross-functional alignment.

### What You'll Bring - 5+ years of experience as a product designer in a technology-driven organization with a strong track record of delivering impactful end-to-end product experiences. - Bachelor’s or Master’s degree in Design or a related field. - A compelling portfolio demonstrating excellence in product design, including work on complex systems, user flows, and data-informed experiences that balance user needs with business objectives. - Experience designing for complex, ambiguous problem spaces—ideally with exposure to AI-powered features, conversational interfaces, or data-rich products. - Deep understanding of AI interface design principles, conversational design patterns, prompt engineering, and human-AI interaction frameworks that can scale across diverse use cases and contexts. - Outstanding communication and stakeholder management skills, with the ability to collaborate cross-functionally, influence product direction, and advocate for design decisions.

### What Success Looks Like - Data & AI-Driven Design: Demonstrates strong ability to translate complex data into clear, intuitive, and actionable user experiences. - Designs analytics surfaces and flows that help users understand performance, identify opportunities, and take meaningful action. - Applies AI thoughtfully to enhance analytics experiences, such as surfacing insights, enabling conversational exploration, or guiding users toward decisions. - Stays current with emerging AI and UX patterns, and evaluates how they can improve Manychat’s product experience in practical ways. - Cross-Functional Collaboration: Builds strong, collaborative relationships with product, engineering, and design peers to deliver high-quality outcomes. - Proactively identifies opportunities, gaps, and blockers, helping the team move efficiently and stay aligned. - Works effectively across functions to shape solutions that balance technical constraints, data complexity, and user needs. - Contributes to planning and prioritization, ensuring design perspectives are represented in product decisions. - Ownership & Accountability: Take full accountability for end-to-end design within assigned problem areas, consistently improving experiences by identifying and resolving friction points. - Contributes to and evolves design systems and patterns, particularly for data-rich and AI-enhanced experiences. - Leverage deep research, data and customer knowledge to inform all design decisions, ensuring solutions meet real user needs and business objectives. - Influence & Business Acumen: Communicates design decisions clearly and persuasively, using storytelling, rationale, and data to bring stakeholders along. - Influences product decisions by bringing a strong point of view and advocating for user-centered, high-impact solutions. - Demonstrates strong product thinking by balancing user needs with business goals and understanding how design impacts key metrics. - Creates clear narratives and documentation that help the product group understand problems, decisions, and progress.

Manychat is a leading Chat Marketing platform that helps businesses engage customers on Instagram, Facebook Messenger, WhatsApp, and Telegram through no-code chatbots. Trusted by over 1 million brands in 170+ countries, it powers more than a billion conversations annually and focuses on small businesses with automated customer service tools.[1][5]