Senior Product Manager, AI Transformation

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

• Ship AI-powered features to production: conversational AI (chatbots, copilots), intelligent onboarding, smart trading assistants, automated compliance workflows • Lead cross-functional squads of ML engineers, data scientists, designers, and backend engineers to deliver AI products end-to-end • Evaluate and integrate LLM/GenAI capabilities (GPT, Claude, open-source models) into product experiences — balancing innovation speed with safety and compliance • Build the internal AI enablement playbook: drive adoption of AI tools across product, engineering, and operations teams • Define success metrics for AI features (engagement lift, cost reduction, resolution rate, NPS) and run rigorous A/B tests • Manage vendor relationships for AI/ML infrastructure, annotation, and model providers • Report to senior leadership on AI transformation progress, ROI, and strategic direction

• 10+ years in product management, with 3+ years leading AI/ML product initiatives in production • Proven track record of shipping AI products at scale — chatbots, recommendation systems, NLP features, intelligent automation, or AI agents that served real users • Deep understanding of LLMs, prompt engineering, RAG architectures, fine-tuning, and evaluation frameworks — you can hold your own in technical discussions with ML engineers • Experience with conversational AI platforms (e.g. Dialogflow, Rasa, custom LLM-based agents) and measuring their effectiveness • Demonstrated ability to translate ambiguous AI opportunities into concrete product specs, build-vs-buy decisions, and phased rollout plans • Strong data intuition — comfortable with SQL, analytics dashboards, and experiment design • Experience in fintech, crypto, or high-compliance environments is a strong plus • Ability to influence and align senior stakeholders (C-suite, engineering leads, compliance) on AI adoption strategy • Bachelor's degree in CS, Engineering, or related field; advanced degree in AI/ML is a plus but not required — shipped products matter more than credentials

• Competitive salary • Medical insurance package with extended coverage to dependents • Attractive annual leave entitlement including: birthday, work anniversary • Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up • Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. • Work Perks: crypto.com visa card provided upon joining

Crypto.com is a cryptocurrency exchange company offering financial services including a mobile app, exchange, noncustodial DeFi wallet, NFT marketplace, Visa card, and direct cryptocurrency payments. It supports buying, selling, storing, and trading over 400 cryptocurrencies and aims to accelerate the global transition to cryptocurrency in every wallet.