Senior Product Manager, AI Transformation

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

### What You Will Own: - Ship AI-powered features to production: conversational AI (chatbots, copilots), intelligent onboarding, smart trading assistants, automated compliance workflows - Lead cross-functional squads of ML engineers, data scientists, designers, and backend engineers to deliver AI products end-to-end - Evaluate and integrate LLM/GenAI capabilities (GPT, Claude, open-source models) into product experiences — balancing innovation speed with safety and compliance - Build the internal AI enablement playbook: drive adoption of AI tools across product, engineering, and operations teams - Define success metrics for AI features (engagement lift, cost reduction, resolution rate, NPS) and run rigorous A/B tests - Manage vendor relationships for AI/ML infrastructure, annotation, and model providers - Report to senior leadership on AI transformation progress, ROI, and strategic direction

### What We Are Looking For: - 10+ years in product management, with 3+ years leading AI/ML product initiatives in production - Proven track record of shipping AI products at scale — chatbots, recommendation systems, NLP features, intelligent automation, or AI agents that served real users - Deep understanding of LLMs, prompt engineering, RAG architectures, fine-tuning, and evaluation frameworks — you can hold your own in technical discussions with ML engineers - Experience with conversational AI platforms (e.g. Dialogflow, Rasa, custom LLM-based agents) and measuring their effectiveness - Demonstrated ability to translate ambiguous AI opportunities into concrete product specs, build-vs-buy decisions, and phased rollout plans - Strong data intuition — comfortable with SQL, analytics dashboards, and experiment design - Experience in fintech, crypto, or high-compliance environments is a strong plus - Ability to influence and align senior stakeholders (C-suite, engineering leads, compliance) on AI adoption strategy - Bachelor's degree in CS, Engineering, or related field; advanced degree in AI/ML is a plus but not required — shipped products matter more than credentials

### Benefits: - Competitive salary - Medical insurance package with extended coverage to dependents - Attractive annual leave entitlement including: birthday, work anniversary - Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up - Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. - Work Perks: crypto.com visa card provided upon joining - Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

Crypto.com is a leading cryptocurrency platform that provides services including trading, custody, payments, and Web3 solutions to accelerate the adoption of cryptocurrency worldwide. It operates in multiple jurisdictions with a focus on regulatory compliance and serves both retail and professional investors.