Senior Solutions Consultant - Mesh

**About Mesh** At Mesh, our mission is to enable consumers to pay and be paid with any asset. Today, trillions of dollars in tokenized assets exist but remain largely unusable for everyday commerce. Mesh is bridging this gap by making crypto payments reliable, useful, and ubiquitous. We combine a powerful orchestration engine with a seamless consumer app to unlock liquidity for the world. Backed by leading investors like PayPal Ventures, Paradigm, and Galaxy Ventures, we are building the infrastructure for the next era of the global economy. Join us!

- Partner with Sales to support technical evaluations, RFPs, and proof-of-concept engagements for APAC prospects - Lead technical demos and architecture discussions, translating customer requirements into Mesh integration strategies - Build and present solution designs that map Mesh's APIs, SDKs, and smart routing capabilities to customer use cases - Provide technical input on deal scoping, including feasibility and integration complexity estimates - Serve as a trusted technical advisor throughout the sales cycle, building confidence with customer engineering and product teams - Guide customer engineering teams through SDK and API integration, from sandbox to production launch - Own the technical implementation process for APAC accounts, coordinating with US-based Solutions Architects on complex builds - Conduct integration reviews and troubleshoot issues during onboarding to reduce time-to-live - Create and maintain region-specific playbooks, implementation guides, and best practices documentation - Track implementation milestones and proactively communicate status to internal stakeholders and customers - Drive adoption and optimization post-launch, helping customers scale volume and expand use cases - Serve as the first point of technical triage for APAC customer issues during regional business hours - Investigate and diagnose issues using Datadog, Amplitude, and internal tooling before escalating to US-based Support Engineering or Product/Engineering teams - Provide clear, structured escalation context (reproduction steps, logs, impact assessment) to ensure fast resolution - Join live troubleshooting calls with customers to resolve API, SDK, and transaction-level issues - Identify patterns in support requests and feed insights back to Product and Engineering to drive platform improvements

- 5+ years in solutions engineering, technical consulting, implementations, or a technical customer-facing role, with meaningful time spent in crypto, digital assets, or blockchain infrastructure - Crypto-native. You understand wallets, on/off-ramps, stablecoins, DEXs, bridges, custodial vs. non-custodial architectures, and how crypto payments infrastructure works at a protocol and product level. This is not a "nice to have." - Hands-on experience with APIs, SDKs, webhooks, and RESTful integrations. You've built, debugged, and documented integrations yourself. - Comfortable running technical demos and leading architecture discussions with senior engineering, product stakeholders and senior leaders at enterprise accounts - Proven ability to manage multiple customers and workstreams simultaneously in a fast-paced, high-growth environment - Clear, structured communicator, both written and verbal. You can translate complex technical concepts for different audiences, from developer docs to executive messaging. - Self-directed and high-autonomy. You'll be operating as the sole founding APAC CS resource and need to make sound decisions independently. - Familiarity with observability and analytics tools (Datadog, Amplitude, or similar) - Experience navigating the APAC crypto ecosystem, including regional exchanges, wallets, regulatory landscapes, and market dynamics - Comfortable working with distributed teams across timezones. Your core overlap with the US team will be morning SGT / evening US PT. - Experience using and creating AI-assisted workflows and automation tools - Prior experience as an early hire or building a function from scratch at a high-growth startup

- Competitive salary and equity that grows as you and the company grow - Comprehensive health coverage for you and your family - Unlimited PTO - Dedicated budget for courses, conferences, and certifications - Remote-friendly approach with top-tier tools and equipment

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