Senior Strategy & Operations Manager

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: *We Before Me*, *Do the Right Thing*, and *Get Things Done*. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

### What You’ll Be Doing #### Product Strategy & Business Alignment - Partner closely with Product Managers to support product strategy and implementation planning for the Singapore market - Consolidate business, operational, regulatory, and user considerations to help shape product requirements and rollout priorities - Act as a key liaison between Product and Singapore stakeholders, translating cross-functional feedback into structured requirements and operational action plans #### Operational Coordination & User Experience Improvement - Track and consolidate product-related issues, user feedback, and operational pain points, working closely with Product and Engineering teams to drive timely resolution and continuous improvement - Support investigation and root cause analysis of product or user experience issues, ensuring key findings and business impacts are clearly communicated to relevant stakeholders - Partner with Product teams on testing, rollout readiness, and post-launch monitoring to support a smooth and high-quality user experience #### Market Intelligence & Product Insights - Maintain a strong understanding of the Singapore market landscape, including competitor offerings, product trends, user behaviours, and evolving market dynamics - Gather and consolidate insights from clients, internal stakeholders, market developments, and product usage trends to support business and product discussions - Develop structured reporting and insight-sharing mechanisms to improve visibility across Product and Business teams

### What We Look For In You - Strong stakeholder management and coordination skills, with experience working across business, product, and governance functions - Ability to translate business and operational requirements into structured documentation and actionable implementation inputs - Strong judgement and communication skills, with the ability to navigate complex trade-offs across business, legal, compliance, and risk considerations - Highly-organised and detail-oriented, with strong execution discipline and follow-through - Experience in crypto, fintech, financial services, or regulated technology environments is preferred

### Perks & Benefits - Competitive total compensation package - L&D programs and education subsidy for employees' growth and development - Various team building programs and company events - Wellness and meal allowances - Comprehensive healthcare schemes for employees and dependants - More that we love to tell you along the process!

OKX is a leading global cryptocurrency exchange founded in 2017, offering spot and derivatives trading, Web3 solutions, and a digital wallet. The platform supports over 300 cryptocurrencies and ranks fourth in daily trading volume, with recent expansion into tokenized securities trading in partnership with the NYSE parent company.