Senior Support Engineer

Join MTS as a Senior Support Engineer, focusing on user support automation and system diagnostics.

### Responsibilities - Provide 2nd line support for users. - Automate user requests coming through Service Desk. - Automate team tasks: diagnose issues and resolve system outages. - Address interaction problems with related systems. - Install updates. - Participate in system development and actively collaborate with development teams to set up monitoring.

### Requirements - Experience in technical support (L1/L2) or related IT fields. - Good understanding of operating systems (Linux): diagnostics, configuration, administration. - Knowledge of network protocols (TCP/IP, DNS, DHCP, HTTP/HTTPS, VPN) and basic network diagnostics skills. - Ability to work with monitoring systems and ticket systems (e.g., Jira Service Desk, Zabbix, Grafana). - Scripting and task automation skills (Python, PowerShell, Bash, or similar). - Experience writing and maintaining small utilities/scripts for automating repetitive tasks. - Understanding of CI/CD principles and version control systems (Git). - Database skills: writing SQL queries, procedures, views, periodic JOBs, etc.; understanding of microservices architecture. - Understanding of web applications, experience diagnosing UI issues (experience with Chrome developer tools). - Ability to read and understand code in JavaScript (UI) and Java (backend). - Experience deploying or working with ELK. - Ability to document processes and create user instructions. - Willingness to participate in periodic on-call duties (24-hour format, in the Moscow time zone).

MTS (ПАО 'МТС') is a multiservice digital ecosystem that creates and develops services in mobile communications, big data, artificial intelligence, cloud storage, media, and finance, making people's lives simpler and more interesting. It offers digital services and innovative technologies to transform everyday experiences.