The vacancy provides clear responsibilities and salary range but lacks tech stack details and consistent payment terms.
Job description
AdsGram is an AdTech platform in the Telegram/Web3 ecosystem that helps advertisers and publishers effectively manage traffic and monetization. We are growing rapidly and building a product at the intersection of advertising, technology, and Telegram infrastructure. Our team is globally distributed, and English is our default working language.
Responsibilities
- Manage the support & moderation team
- Control SLA, quality of responses, and user experience
- Handle complex cases and escalations
- Develop and optimize processes (automation, tools, workflow improvements)
- Collaborate closely with Product, Marketing, and Commercial teams
- Analyze metrics (team workload, ticket reasons, SLA performance)
- Train, mentor, and develop the team
Requirements
- 2+ years of experience in support, moderation, or client operations
- Experience managing a support & moderation team (preferably 5+ people) or experience as a project manager within a support/moderation team
- Strong analytical skills
- Proven ability to build, improve, and scale processes
Conditions
- Competitive salary
- Remote work format (Mon–Fri) from anywhere in the world
- Flexible schedule and healthy work-life balance
- Paid vacation, sick leave, and public holidays
- Career growth and development in an international team
- Involvement in strategic initiatives and the ability to influence the product
About AdsGram
Adsgram is an advertising platform built for Telegram Mini Apps, enabling developers to monetize their apps by displaying ads and earning Toncoin (TON). It supports various ad formats like 15-second videos, static banners, and channel subscriptions, with payment models including CPM, targeting the TON ecosystem.[2][3][4][5]
