Senior Technical Account Manager, Public Sector

Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.

### What You’ll Do: - Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization. - Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment. - Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources. - Create and deliver training programs for customer teams. - Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization. - Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption. - Partner with Product and Engineering teams to advocate for customer needs and provide market feedback. - Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.

### Who You Are: - 5+ years of experience in technical customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS. - Proven track record at early-stage startups (50-200 employees). - Minimum 5 year tenure in previous positions, demonstrating stability and impact. - Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture. - Enterprise account management or customer management experience essential. - Strong analytical and problem-solving capabilities. - Outstanding communication skills with ability to explain technical concepts to various audiences. - Bachelor's degree in Computer Science, Engineering, or related field. - Ability to travel up to 30%.

### Benefits: - Competitive salary and equity package. - Fully Remote. - Health, dental, and vision benefits. - 401(k). - Flexible time off. - Work with cutting-edge technology and innovative customers. - Learn from experienced leadership team from top tech companies. - High-impact role with clear growth trajectory. - Opportunity to shape the future of financial data access.

Truv is a technology company providing a unified platform for real-time verification of income, employment, assets, insurance, and bank transactions using consumer-permissioned data. It serves financial organizations, lenders, and verifiers to enable faster, more affordable decisions, covering over 150 million Americans through integrations with payroll providers and employers. Founded by Kirill Klokov and Ilya Chatsviorkin, it aims to replace traditional costly verification methods.