Senior Technical Support Engineer

Conduit is an enterprise-grade blockchain infrastructure and tooling platform powering the next generation of on-chain applications. Our platform supports many of the most notable teams in crypto, with use cases spanning payments, tokenization, and beyond. Built for security, customization, and scalability, Conduit delivers production-grade reliability paired with deep blockchain expertise—so teams can stay focused on what matters most: their product. Backed by a $37M Series A led by Paradigm and Haun Ventures, Conduit is a remote-first company with offices in San Francisco and New York City for those who prefer a hybrid environment. Our team brings experience from companies like Meta, Amazon, Aave, Compound, and Paradigm. We’re building the infrastructure layer that will power on-chain finance for the next decade. If you want to build something people rely on every day, join us.

### What you’ll do - Troubleshoot and resolve technical issues raised by customers, across multiple infrastructure layers. - Partner with Engineering to escalate and resolve bugs, outages, or unexpected behavior in production. - Proactively monitor and flag potential issues before they impact customers. - Respond to urgent situations with clarity, empathy, and a methodical approach. - Improve our runbooks, tooling, and documentation to make support more efficient and scalable. - Feed insights from customer issues back to Product and Engineering to shape roadmap and UX improvements.

### You’ll thrive in this role if you: - Have hands-on experience in technical support, infrastructure ops, or DevOps in a fast-paced B2B or cloud environment. - Are a self-starter who can thrive with autonomy and take initiative as the first regional hire. - Stay calm in high-stakes situations and enjoy solving complex technical problems. - Are comfortable with container orchestration (e.g. Kubernetes), storage/compute systems, APIs, and observability stacks. - Can write or read code snippets (Go, Solidity, or TypeScript preferred). - Understanding of L1s or rollup architectures. - Have built or contributed to support tooling and automation. - Communicate clearly, even under pressure, keeping customers informed and confident. - Enjoy working across teams and digging deep into how things really work under the hood.

Conduit is a crypto-native cloud platform designed to scale Ethereum by providing production-grade rollups that enable high-volume transaction processing. The platform allows crypto builders to deploy scalable onchain applications with no-code deployment in just a few clicks, addressing the lack of onchain compute that has limited user experience quality.