Senior VIP Relationship Manager

## Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. **What makes us different?** Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the [Kraken Culture](https://www.kraken.com/culture) page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account [here](https://support.kraken.com/hc/en-us/articles/226090548-How-to-create-an-account-on-Kraken). As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to [industry-leading security](https://blog.kraken.com/crypto-education/security-at-kraken), [crypto education](https://blog.kraken.com/category/crypto-education), and [world-class client support](https://blog.kraken.com/crypto-education/support-at-kraken) through our products like [Kraken Pro](https://pro.kraken.com/), [Desktop](https://www.kraken.com/desktop), [Wallet](https://www.kraken.com/wallet), and [Kraken Futures](https://www.kraken.com/features/futures). **Become a Krakenite and build the future of crypto!**

### The opportunity - Deliver consistent, high-quality service to HNWI clients worldwide, building and nurturing trusted relationships through exceptional account management. - Drive KPIs across revenue, trading volume and assets on platform through rigorous, data-driven analysis and proactive strategy execution. - Bring Kraken's private client and VIP offerings to market to ensure benefits remain impactful and competitive. - Serve as the trusted point of contact for Kraken's top private clients, building deep relationships and trust. - Execute programmes and initiatives that increase client activity, trading and assets on platform. - Leverage blockchain analytics, trading data and client insights to inform revenue-generating efforts and strategic decision-making. Partner with product, marketing and client service teams to champion new efforts that drive private client growth and loyalty.

### Skills you should HODL - 5+ years of experience in relationship management, account management or private client sales, including at least 2 years in the crypto space, with a track record of working with high-net-worth individuals. - Deep understanding of trading product solutions, including spot, margin and futures trading, as well as OTC trading and lending. - Ability to be scrappy, bold and unafraid to explore alternative and creative solutions to achieve results. - Highly data-driven, with expertise in analysing KPIs such as client portfolio revenue, trading volume and assets on platform. - Strong personal network within the crypto industry, particularly across HNWIs. - As a true degen, you bring deep knowledge of cryptocurrency ecosystems, their players, frameworks and market dynamics beyond just blue-chip tokens. - Fully aligned with the cypherpunk values outlined in Kraken's Tentaclements. - Passionate about the cryptocurrency world, with a proactive attitude toward learning new industry trends. - Skilled at building meaningful partnerships with internal and external stakeholders at all levels and across diverse backgrounds. - Ability to travel up to 15% of the time to visit clients and attend events. - Fluency in English is required.

Kraken (legally Payward, Inc.) is a US-based cryptocurrency exchange that facilitates trading of cryptocurrencies, stocks, futures, and ETFs in most US states. It serves over 10 million clients worldwide with $207 billion in quarterly trading volume and has expanded to tokenized equities for non-US customers.