Service Desk Agent with German

At DIGITALL we don’t just deliver technology – we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways. DIGITALL operates globally with a team of 1300 experts in 16 locations across 8 countries.

- Receive, analyze, and resolve technical requests primarily via phone and ticketing system - Troubleshoot issues efficiently and determine optimal solutions for quick resolution - Provide clear, accurate, and professional information in both German and English - Ensure high customer satisfaction with every interaction through empathy and patience - Collaborate with the team to maintain consistent, high-quality support - Document interactions accurately and follow established procedures

- Very good command of German and English (B2/C1 level minimum) - Strong communication, listening, and problem-solving skills - Ability to understand and resolve technical issues even with limited details - Organized, detail-oriented, and able to manage multiple requests effectively - Genuine interest in IT/technology and customer support - Team-oriented with a positive, empathetic attitude - Basic Microsoft 365 knowledge is a plus - Previous technical support or customer service experience is advantageous (full training provided)

DIGITALL is a European provider of digital solutions and services with over 25 years of experience in the global market. The company specializes in next-generation Digital Transformation, Digital Cloud Experience, AI Services, CRM & Workplace, Cyber Security, Data Strategy, ESG, Software Engineering, and Cloud & Managed Services, leveraging both human and artificial intelligence to help organizations securely transform their core business processes.